About Company
Imagine a role where your daily interactions support vital conservation efforts. Career.zycto, a dedicated recruitment partner, connects driven individuals with impactful opportunities that make a difference. We are committed to building teams that excel in customer engagement and operational excellence. For a shop attendant, this is an unparalleled chance to contribute directly to the mission of a world-renowned wildlife trust, transforming every sale into a step towards protecting Kenya’s natural heritage. Join a community where your passion for service meets a profound purpose, fostering growth in a unique and inspiring setting.
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Job Description
Are you an enthusiastic and customer-focused individual with a passion for both sales and wildlife conservation? Career.zycto is thrilled to partner with a renowned client, a leading entity operating within the David Sheldrick Wildlife Trust, to find a dedicated Shop Attendant / Retail Sales Professional. This unique full-time opportunity places you at the heart of our client’s retail operations, where you’ll play a pivotal role in engaging visitors and supporters of their vital conservation efforts. You’ll be responsible for creating a welcoming atmosphere, driving sales of ethical merchandise, and educating patrons about the incredible work being done to protect Kenya’s elephants and rhinos. This isn’t just a retail job; it’s a chance to contribute meaningfully to a cause, interact with diverse international visitors, and immerse yourself in an inspiring environment every day. If you thrive on connecting with people, possess excellent organizational skills, and are eager to make a tangible difference, we invite you to join a team that combines commercial success with profound purpose. Your role will involve ensuring a seamless shopping experience for all visitors, maintaining an attractive and well-stocked retail space, and acting as an ambassador for both the products and the conservation mission. We are looking for someone with a strong work ethic, a friendly disposition, and a genuine interest in supporting wildlife.
Key Responsibilities
- Warmly greet and assist all customers, providing exceptional service and product information.
- Accurately process sales transactions using Point of Sale (POS) systems, handling cash, credit, and mobile payments.
- Maintain an impeccably organized and visually appealing shop floor, including merchandising displays and promotional materials.
- Perform daily cash reconciliation and ensure accurate record-keeping of all sales activities.
- Educate customers about the significance of their purchases in supporting the David Sheldrick Wildlife Trust's conservation initiatives.
- Efficiently manage inventory, which includes receiving and unpacking deliveries, stocking shelves, and conducting regular stock counts.
- Professionally address and resolve customer inquiries, feedback, and complaints to ensure satisfaction.
- Ensure the shop's cleanliness, safety, and adherence to all health and hygiene standards.
- Collaborate effectively with team members to achieve daily, weekly, and monthly sales targets and operational goals.
- Assist with the opening and closing procedures of the shop, including securing the premises.
Required Skills
- Excellent interpersonal, customer service, and communication skills.
- Minimum of 1 year of proven retail sales experience, ideally in a tourist or high-traffic environment.
- Proficiency in operating Point of Sale (POS) systems and basic computer applications.
- Demonstrated ability in accurate cash handling and daily reconciliation procedures.
- Strong organizational skills and attention to detail, particularly in merchandising and inventory.
- Ability to work effectively and remain composed in a fast-paced and dynamic retail setting.
- Fluency in English (both spoken and written), with Swahili being a significant advantage.
Preferred Qualifications
- A Certificate or Diploma in Sales, Marketing, Business Administration, or a related field.
- Previous experience working within a conservation-themed retail outlet or similar non-profit environment.
- Genuine interest in and basic knowledge of wildlife conservation issues, especially those relevant to Kenya.
- Flexibility to work varied shifts, including weekends, public holidays, and peak tourist seasons.
Perks & Benefits
- Competitive remuneration package commensurate with experience.
- Unique opportunity to work within the inspiring environment of a world-renowned wildlife conservation trust.
- Generous employee discounts on select merchandise.
- Continuous professional development and career growth opportunities.
- Direct contribution to a globally recognized mission of protecting endangered wildlife.
- Supportive, collaborative, and passionate team culture.
- Opportunities for interaction with international visitors and experts in conservation.
How to Apply
Interested candidates are encouraged to apply by clicking on the application link below. Please ensure your resume and a compelling cover letter highlight your relevant retail sales experience, customer service excellence, and genuine passion for conservation. We look forward to reviewing your application and potentially welcoming you to this exciting role!
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