About Company
At Career.zycto, we believe that behind every successful placement is a precisely managed relationship. We are a dynamic recruitment and staffing agency, dedicated to connecting top talent with leading organizations across various sectors. For a CRM Specialist – Customer Systems, Career.zycto offers a unique opportunity to directly impact our core operations by optimizing our customer relationship management platforms. You’ll be instrumental in shaping how we interact with clients and candidates, driving efficiency and enhancing user experience. Join a forward-thinking team where your expertise in system design, data integrity, and user adoption will be highly valued and directly contribute to our growth and success in the competitive recruitment landscape.
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Job Description
Are you an adept CRM Specialist with a passion for optimizing customer systems and enhancing user experience? Career.zycto is seeking a dedicated and proactive CRM Specialist to join our dynamic team in Lichfield, Birmingham. In today’s fast-paced recruitment landscape, our customer relationships and operational efficiency are paramount. This pivotal role involves taking ownership of our CRM platform, ensuring its seamless operation, maximum data integrity, and continuous improvement to support our ambitious growth objectives. You will be the linchpin between our technological capabilities and our business development, candidate management, and client servicing teams, translating complex business requirements into effective CRM solutions.
As a CRM Specialist – Customer Systems at Career.zycto, you won’t just be maintaining systems; you’ll be instrumental in shaping our strategic approach to talent acquisition and client engagement. We’re looking for someone who thrives on identifying opportunities for process automation, enhancing reporting capabilities, and empowering users through comprehensive training and support. Your expertise will directly contribute to streamlining our recruitment workflows, improving candidate journey tracking, and strengthening our client relationships, ultimately driving better outcomes for both our candidates and the organizations we partner with. This is an exciting opportunity to leverage your technical acumen and problem-solving skills in a collaborative environment where your contributions are highly visible and truly make a difference to our operational excellence and competitive edge.
You will be responsible for the full lifecycle management of our CRM system, from daily administration and troubleshooting to strategic development and integration with other business tools. This includes managing user accounts, permissions, and security settings, as well as designing and implementing custom objects, fields, workflows, and validation rules to meet evolving business needs. A significant part of your role will involve ensuring the accuracy, completeness, and consistency of our data, implementing data cleansing processes, and developing robust reporting dashboards that provide actionable insights to our leadership team. We expect you to proactively identify system inefficiencies, propose innovative solutions, and lead projects to implement new functionalities or integrate third-party applications. This role is perfect for a detail-oriented professional who can communicate effectively with technical and non-technical stakeholders, driving user adoption and maximizing the return on investment of our CRM technology. If you’re ready to make a tangible impact by transforming how we manage our most valuable asset – our relationships – then we encourage you to apply.
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Key Responsibilities
- Administer and configure the CRM platform, including user setup, security profiles, custom objects, fields, workflows, and validation rules.
- Ensure data integrity, quality, and consistency within the CRM system through regular audits and data cleansing activities.
- Provide technical support and troubleshooting for CRM users, resolving issues promptly and efficiently.
- Collaborate with stakeholders to gather requirements, design, and implement solutions that enhance business processes and user experience.
- Develop and maintain comprehensive reports and dashboards to provide actionable insights into business performance and customer interactions.
- Conduct user training sessions and create documentation to promote effective CRM usage and adoption.
- Identify opportunities for process automation and system improvements to maximize operational efficiency.
- Manage CRM integrations with other internal systems and third-party applications.
- Stay informed about new CRM features and best practices, recommending and implementing relevant upgrades and enhancements.
Required Skills
- Minimum of 3 years of experience in CRM administration or specialist role, preferably with a leading platform like Salesforce, Microsoft Dynamics 365, or HubSpot.
- Strong understanding of CRM best practices, data management, and system configuration.
- Proficiency in creating reports, dashboards, and custom workflows.
- Excellent problem-solving skills and a strong attention to detail.
- Ability to communicate effectively with technical and non-technical stakeholders.
- Demonstrated ability to manage multiple priorities and projects simultaneously.
- Experience with user training and support.
Preferred Qualifications
- Bachelor's degree in Information Technology, Business Administration, or a related field.
- Relevant CRM certification (e.g., Salesforce Administrator Certification).
- Experience in the recruitment or staffing industry.
- Knowledge of SQL or other database query languages.
- Familiarity with API integrations and data migration techniques.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Generous paid time off and public holidays.
- Comprehensive health, dental, and vision insurance.
- Company pension scheme.
- Opportunities for professional development and continuous learning.
- Hybrid work model offering flexibility.
- Collaborative and supportive team environment.
- Modern office space in a convenient Lichfield location.
How to Apply
To apply for this exciting opportunity, please click on the application link below. We look forward to reviewing your application and exploring how your skills and experience align with Career.zycto’s vision.
