About Company
Elevate your career by joining a team where exceptional service is not just a goal, but our daily standard. Career.zycto is rapidly expanding its footprint, driven by a commitment to innovation and unparalleled client satisfaction. We believe that a strong, empathetic front-line team is the cornerstone of our success, transforming every interaction into a positive experience. This is an environment where your dedication to helping others will be recognized and rewarded, offering a clear path for professional growth within a supportive and forward-thinking culture. Join us in shaping the future of customer engagement.
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Job Description
Are you a proactive problem-solver with a passion for delivering outstanding service? Career.zycto is on the lookout for a dynamic and dedicated Customer Support Executive to join our vibrant team in Nad Al Sheba 3, Dubai, for an immediate start. In this pivotal role, you will be the friendly voice and helpful hand that guides our customers through their inquiries, ensuring every interaction leaves them feeling valued and understood. We are seeking an individual who thrives in a fast-paced environment, possesses exceptional communication skills, and is eager to make a tangible impact from day one.
As a Customer Support Executive, you will manage a diverse range of customer queries via phone, email, and live chat, from troubleshooting technical issues to providing detailed product information and resolving service-related concerns. This position offers a unique opportunity to directly contribute to customer loyalty and brand reputation. You’ll work within a collaborative team, receive continuous training, and have access to resources that will empower you to become an expert in our offerings. Career.zycto is committed to fostering a supportive work environment where your professional development is a priority, and your contributions are truly appreciated. If you’re ready to jumpstart your career and provide world-class customer experiences, we encourage you to apply and become an integral part of our growing success story.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via multiple channels (phone, email, chat).
- Provide accurate information, solutions, and support for product and service-related questions.
- Troubleshoot and resolve customer issues efficiently, escalating complex problems to the appropriate teams when necessary.
- Maintain detailed records of customer interactions and transactions in our CRM system.
- Educate customers on product features and benefits, ensuring maximum utilization and satisfaction.
- Identify and report common customer issues or trends to help improve overall service quality.
- Collaborate with internal teams to ensure a seamless and positive customer experience.
- Adhere to company policies and procedures, including data privacy and security guidelines.
- Proactively follow up with customers to ensure problem resolution and satisfaction.
Required Skills
- Minimum 1 year of experience in a customer service or support role.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a proactive approach to issue resolution.
- Proficiency in using CRM software and other customer support tools.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- High level of empathy, patience, and a positive attitude.
- Ability to work independently and as part of a team.
Preferred Qualifications
- Bachelor’s degree in a relevant field.
- Experience with Zendesk, Salesforce, or similar customer support platforms.
- Fluency in additional languages (e.g., Arabic, Hindi, Tagalog) is a plus.
- Proven track record of meeting or exceeding customer satisfaction targets.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health insurance package.
- Paid annual leave and public holidays.
- Opportunities for continuous professional development and training.
- Vibrant and multicultural work environment.
- Clear career growth path within the company.
- Team-building activities and social events.
How to Apply
To apply for this exciting opportunity, please click the application link below. Please ensure your detailed resume and a cover letter, highlighting your relevant experience and immediate availability, are included. We look forward to reviewing your application and welcoming you to the Career.zycto family.
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