About Company
Imagine launching your career in a supportive environment where every interaction matters. Career.zycto empowers individuals from diverse backgrounds to thrive, believing that exceptional service begins with happy, well-supported team members. For a Guest Services Assistant, this means unparalleled opportunities to learn, grow, and make a tangible impact on our guests’ experiences, right here in the vibrant heart of Singapore. We’re committed to fostering talent, providing the tools and mentorship you need to shine and build a rewarding path within the dynamic hospitality sector. Join us and discover a place where your potential is truly valued.
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Job Description
Are you passionate about making a positive impact on people’s day? Do you possess a natural warmth and a desire to provide exceptional service? Career.zycto is excited to announce an opening for a Guest Services Assistant in our Pasir Panjang location, specifically designed for individuals eager to start their career in the dynamic world of hospitality, even with no prior experience. This is a unique chance to step into a role where your enthusiasm and dedication will be celebrated and developed.
As a Guest Services Assistant, you will be the welcoming face of our operations, playing a crucial role in ensuring every guest feels valued, comfortable, and well-cared for. You’ll be part of a vibrant team dedicated to creating memorable experiences. We understand that everyone starts somewhere, which is why we offer comprehensive training from day one. You’ll learn the essential skills needed to excel in guest relations, front-of-house operations, and problem-solving, all while working in a supportive and encouraging environment. This role is perfect for someone who is a quick learner, enjoys interacting with people, and is looking for a rewarding career path where they can continuously grow. We believe in nurturing talent and providing the stepping stones for your professional journey. If you’re ready to embrace new challenges, develop invaluable customer service skills, and contribute to a team that prides itself on excellence, we encourage you to apply. Your journey in hospitality begins here, with a company that invests in its people and their potential. Come make a difference with us and become an integral part of our guest’s positive experiences.
Key Responsibilities
- Warmly greet and welcome guests upon arrival, creating a positive first impression.
- Assist guests with inquiries, provide information about services, facilities, and local attractions.
- Manage guest check-ins and check-outs efficiently and accurately.
- Handle phone calls, emails, and in-person requests promptly and professionally.
- Resolve guest complaints and issues with empathy and resourcefulness, escalating when necessary.
- Maintain cleanliness and organization of the reception and common areas.
- Process transactions and handle cash/card payments as required.
- Collaborate effectively with other departments to ensure seamless guest experiences.
- Adhere to all company policies, procedures, and safety guidelines.
- Provide administrative support as needed to ensure smooth daily operations.
Required Skills
- Excellent verbal communication skills in English.
- A positive attitude and a genuine desire to help others.
- Strong interpersonal skills and a friendly, approachable demeanor.
- Ability to work effectively both independently and as part of a team.
- Basic computer proficiency (e.g., email, word processing).
- Reliability and punctuality.
- A proactive and problem-solving mindset.
Preferred Qualifications
- Prior exposure to customer service or public-facing roles (volunteer work, retail, F&B).
- Proficiency in additional languages (e.g., Mandarin, Malay, Tamil) to better serve a diverse clientele.
- A diploma or certificate in Hospitality, Tourism, or a related field (not mandatory).
Perks & Benefits
- Comprehensive training and professional development programs.
- Opportunities for career advancement within the company.
- Attractive staff discounts on company services/products.
- Medical and dental benefits.
- Annual leave and public holidays.
- A supportive and inclusive work environment.
- Employee wellness programs.
- Performance-based incentives.
How to Apply
To embark on this exciting career journey, please click on the application link below. We look forward to reviewing your application and welcoming you to the Career.zycto family.
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