About Company
Are you detail-oriented and passionate about seamless customer experiences? Career.zycto is a dynamic staffing and recruitment firm dedicated to connecting top talent with leading businesses across various sectors, including hospitality and travel. We pride ourselves on fostering environments where precision meets outstanding service. For an Online Reservation Assistant, this means joining a supportive team committed to operational excellence and continuous growth. Our diverse portfolio ensures exposure to various client needs, sharpening your skills and providing ample opportunities to make a tangible impact. Discover your potential with a company that values efficiency, client satisfaction, and your professional development.
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Job Description
Career.zycto is actively seeking a meticulous, customer-focused, and tech-savvy Online Reservation Assistant to join our vibrant team in Lekki Phase 1, Lagos. In this pivotal role, you will be the front-line ambassador, ensuring our clients’ reservation processes run flawlessly and efficiently. This position demands a keen eye for detail, exceptional organizational skills, and a genuine passion for delivering outstanding service in a fast-paced and dynamic environment. You will expertly manage online booking platforms, process reservations accurately for various services (e.g., hospitality, travel, events), handle inbound inquiries with professionalism, and provide essential support to ensure a seamless and delightful experience for all customers. If you thrive on precision, enjoy proactively solving problems, and possess excellent communication skills combined with a positive, can-do attitude, we invite you to contribute your talents to a company that deeply values proactive solutions, operational excellence, and unwavering client satisfaction. This is an excellent opportunity for an individual looking to build a robust career in customer service, administrative support, and operations within a dynamic and supportive framework that encourages continuous learning and professional growth.
Key Responsibilities
- Manage and process online reservations across various digital platforms with accuracy and efficiency, adhering to established procedures.
- Respond promptly and professionally to reservation inquiries via email, chat, and phone, providing clear, concise, and helpful information.
- Verify booking details, manage cancellations, modifications, and special requests in strict accordance with company policies and client preferences.
- Coordinate effectively with internal teams (e.g., sales, operations, customer support) to ensure seamless service delivery and address any operational discrepancies.
- Maintain accurate and up-to-date customer records and comprehensive reservation data within the designated management system.
- Provide exceptional customer service, proactively resolving issues and complaints with empathy, professionalism, and expeditiousness to ensure client satisfaction.
- Assist in generating daily, weekly, and monthly reservation reports, offering insights into booking trends and operational efficiency.
- Stay informed about service offerings, promotions, pricing structures, and system updates to provide accurate and current information to clients.
- Perform various administrative tasks related to reservations, including meticulous data entry, document preparation, and record-keeping.
- Contribute to the continuous improvement of reservation processes and actively participate in customer experience enhancement initiatives.
Required Skills
- Proven experience (1-2 years) in a customer service or administrative role, preferably with a focus on reservations or bookings.
- Excellent written and verbal communication skills in English, with a strong ability to articulate information clearly.
- Proficiency in using online reservation systems, booking platforms, and CRM software.
- Strong organizational skills and demonstrated ability to manage multiple tasks and prioritize effectively in a busy environment.
- High level of attention to detail and unwavering commitment to accuracy in all tasks.
- Excellent problem-solving abilities and a proactive, solution-oriented approach to addressing customer challenges.
- Ability to work effectively both independently with minimal supervision and collaboratively as a valued part of a team.
- Comfortable with technology and possesses a quick aptitude for learning new software and digital tools.
Preferred Qualifications
- Bachelor's degree or Higher National Diploma (HND) in Hospitality Management, Business Administration, or a closely related field.
- Prior experience working within the travel, hospitality, or tourism industry.
- Familiarity with specific reservation platforms common in the Nigerian market (e.g., hotel booking engines, tour operator systems).
- Ability to communicate effectively in additional local languages (e.g., Yoruba, Igbo, Hausa) is a distinct advantage.
- Experience with ticketing systems or event management software.
Perks & Benefits
- Competitive salary package commensurate with experience and skills.
- Comprehensive health insurance coverage to support your well-being.
- Excellent opportunities for professional development, training, and skill enhancement.
- A supportive, collaborative, and inclusive work environment that values teamwork.
- Generous paid time off and observance of all public holidays.
- Clear career growth opportunities within a dynamic and expanding organization.
- Modern, comfortable office facilities situated in a prime Lekki Phase 1 location.
How to Apply
Click on the link below to apply for this exciting opportunity.
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