About Company
Vodacom Lesotho is a leading telecommunications company in the Kingdom of Lesotho, renowned for connecting Basotho communities to a world of possibilities since its inception. As a subsidiary of Vodacom Group, we are committed to delivering innovative and reliable mobile communication solutions, including voice, data, and mobile financial services, to millions of customers across the nation. Our mission extends beyond connectivity; we strive to empower individuals and businesses through technology, foster economic growth, and contribute positively to the social development of Lesotho. We pride ourselves on a culture of excellence, customer-centricity, and continuous innovation. Joining Vodacom Lesotho means becoming part of a dynamic team dedicated to making a tangible difference in people’s lives, leveraging cutting-edge technology to build a more connected future for everyone. We believe in nurturing talent, promoting diversity, and providing an environment where our employees can thrive and achieve their full potential, all while upholding the highest standards of integrity and social responsibility.
Job Description
Are you an articulate and driven individual with a passion for connecting with people and driving results? Vodacom Lesotho is actively seeking a highly motivated Telemarketer to join our vibrant remote team, operating from the comfort of your home in Quthing, Quthing District. This is an incredible opportunity to contribute to a leading telecommunications company, making a direct impact on our customer acquisition and retention strategies. As a Remote Telemarketer, you will be the voice of Vodacom, reaching out to potential and existing customers to introduce them to our innovative products and services, understand their needs, and guide them towards solutions that best fit their lifestyle or business. Your day will involve engaging in impactful conversations, answering queries, providing detailed information, and skillfully navigating through sales pitches with professionalism and enthusiasm. We are looking for someone who thrives in a target-driven environment, possesses exceptional persuasive communication skills, and is comfortable utilizing various digital tools for CRM and call management. This role demands a high degree of self-discipline, excellent time management, and a commitment to achieving daily and weekly objectives. While working remotely, you’ll be an integral part of a supportive team, receiving comprehensive training and ongoing coaching to ensure your success. If you’re ready to leverage your communication prowess to drive sales and enhance customer relationships for a reputable brand, apply today and embark on a rewarding career journey with Vodacom Lesotho. We are hiring today for talent that is ready to hit the ground running and grow with us.
Key Responsibilities
- Conduct outbound calls to prospective and existing customers to promote Vodacom products and services.
- Identify customer needs and offer suitable solutions, ensuring a high level of customer satisfaction.
- Achieve daily, weekly, and monthly sales and call targets.
- Maintain accurate and detailed records of all interactions and sales activities in the CRM system.
- Provide clear, concise, and accurate information about products, services, and promotions.
- Handle customer inquiries and objections professionally and effectively.
- Collaborate with the sales and marketing teams to optimize outreach strategies.
- Adhere to all company policies, procedures, and ethical guidelines during interactions.
- Continuously learn about new product offerings and service enhancements.
Required Skills
- Proven experience in telemarketing, sales, or customer service (minimum 1 year).
- Excellent verbal communication and interpersonal skills in English and Sesotho.
- Strong persuasive and negotiation abilities.
- Proficiency in using CRM software and basic computer applications (MS Office suite).
- Ability to work independently and manage time effectively in a remote setting.
- Goal-oriented with a strong drive to achieve targets.
- Reliable internet connection and a quiet home office environment.
- High school diploma or equivalent.
Preferred Qualifications
- Previous experience in the telecommunications industry.
- Familiarity with Vodacom products and services.
- Post-secondary education or a certificate in sales, marketing, or a related field.
- Experience with remote work tools and platforms.
- Ability to adapt to changing sales strategies and product updates quickly.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive training and professional development opportunities.
- Opportunity to work with a leading telecommunications brand.
- Flexible remote work environment.
- Supportive team culture and ongoing coaching.
- Potential for career growth within the company.
- Contribution to mobile airtime/data for work-related calls.
How to Apply
To seize this exciting opportunity and join our remote team as a Telemarketer, please click on the application link below. Ensure your resume highlights your relevant experience and communication skills. We look forward to reviewing your application!