About Company
Join a dynamic team where your voice truly matters, shaping the future of customer interaction. Career.zycto is revolutionizing how businesses connect with their clients, empowering individuals to thrive in a supportive, innovative environment. We believe that exceptional customer support is the heartbeat of any successful enterprise, and we’re committed to nurturing talent that embodies empathy and problem-solving. This is an unparalleled opportunity for a customer support representative to grow professionally, working with diverse clients and cutting-edge solutions. Discover a workplace that values your flexibility and dedication, offering a platform where your contributions make a tangible difference every day.
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Job Description
Are you a natural communicator with a passion for helping people? Do you thrive in a dynamic environment where every interaction is an opportunity to make a positive impact? Career.zycto is seeking highly motivated and empathetic Customer Support Representatives to join our growing team. This is a unique opportunity to work with flexible hours, allowing you to balance your professional ambitions with your personal life, all from the comfort of your home base in Oniru, Victoria Island.
As a Customer Support Representative, you will be the first point of contact for our diverse client base, providing exceptional service and building lasting relationships. You will handle inquiries, resolve issues, and guide users through various platforms and services with patience and expertise. This role demands a blend of technical aptitude, strong problem-solving skills, and a genuine desire to assist others. We empower our team members to take ownership of customer challenges, providing comprehensive training and continuous support to ensure your success.
We understand that life happens, which is why we’ve designed this role with flexibility in mind. While this is a full-time position, we offer scheduling options that cater to your needs, ensuring you can deliver top-tier support without compromising your well-being. If you’re looking for a role where your empathy, communication prowess, and ability to think on your feet are truly valued, and you’re eager to contribute to a company that’s making a real difference in how businesses engage with their customers, then Career.zycto is the place for you. We foster a collaborative remote culture, where teamwork and mutual support are paramount, even across distances. Join us and become a pivotal part of a forward-thinking organization dedicated to excellence in customer experience.
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Key Responsibilities
- Respond promptly and professionally to customer inquiries via various channels (phone, email, chat).
- Identify and assess customers' needs to achieve satisfaction and provide appropriate solutions.
- Document all customer interactions accurately and thoroughly in the CRM system.
- Go the extra mile to engage customers, build rapport, and foster long-term relationships.
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Work collaboratively with internal teams to resolve complex customer issues and improve service processes.
- Maintain a high level of product and service knowledge to provide accurate and helpful information.
- Adhere to company policies and procedures, ensuring data privacy and security.
Required Skills
- Excellent verbal and written communication skills in English.
- Proven customer support experience or experience as a client service representative.
- Ability to multi-task, prioritize, and manage time effectively.
- Strong problem-solving abilities and a proactive approach.
- Empathy and a customer-centric attitude.
- Proficiency with computers and general office software (e.g., MS Office Suite, Google Workspace).
- High school diploma or equivalent.
Preferred Qualifications
- Familiarity with CRM systems and practices (e.g., Salesforce, Zendesk).
- Bachelor's degree in a relevant field.
- Experience in a remote work environment.
- Fluency in additional local languages (e.g., Yoruba, Igbo, Hausa).
Perks & Benefits
- Competitive salary and performance bonuses.
- Flexible working hours to promote work-life balance.
- Opportunities for professional development and career advancement.
- Supportive and collaborative remote work environment.
- Comprehensive training program.
- Health and wellness benefits (where applicable).
How to Apply
If you are a highly motivated individual with a passion for customer service and the ability to thrive in a flexible, remote setting, we encourage you to apply! Please click on the link below to send your application, including your resume and a cover letter explaining your interest in this role and how your experience aligns with our requirements.
