About Company
Vodacom Lesotho is a leading telecommunications company dedicated to connecting Basotho communities and empowering individuals and businesses through innovative mobile and digital solutions. As a cornerstone of Lesotho’s digital landscape, we are committed to driving technological advancement, providing reliable network coverage, and offering a diverse range of services from mobile communication to data solutions and digital payments. We believe in fostering a vibrant, inclusive, and forward-thinking work environment where every employee can contribute to our mission of building a digitally connected future for Lesotho. Join our team and be part of a company that is not just a service provider, but a catalyst for national growth and digital transformation.
Job Description
Are you a detail-oriented, tech-savvy individual passionate about the digital marketplace? Vodacom Lesotho is seeking a highly motivated and proactive E-commerce Assistant to join our dynamic team in a fully remote capacity. This is an exciting opportunity to contribute to our growing online presence and enhance the digital experience for our valued customers across Lesotho. As an E-commerce Assistant, you will play a crucial role in supporting the day-to-day operations of our online sales channels, ensuring seamless customer journeys and efficient product management. Your work will directly impact our ability to serve customers digitally, maintain our competitive edge, and drive growth in the ever-evolving e-commerce landscape.
This remote position requires a self-starter with exceptional organizational skills and the ability to thrive independently while remaining a collaborative team player. You will be responsible for maintaining accurate product information, processing online orders, assisting with customer inquiries related to our digital storefront, and contributing to various online promotional activities. We are looking for someone who is not only proficient with e-commerce platforms but also eager to learn and adapt to new technologies and market trends. If you’re ready to make a significant impact from the comfort of your home office, working with a brand that touches millions of lives, we encourage you to apply. This role offers a unique chance to shape the future of digital retail and customer engagement within one of Lesotho’s most influential companies, all while enjoying the flexibility of remote work.
Key Responsibilities
- Manage and maintain accurate product listings on e-commerce platforms, including descriptions, images, pricing, and stock levels.
- Process online orders efficiently, from verification to tracking and dispatch coordination with logistics partners.
- Respond promptly and professionally to customer inquiries related to online purchases, product information, and order status via email or chat.
- Assist in the planning and execution of online marketing campaigns, promotions, and seasonal sales.
- Monitor website performance, analyze e-commerce data, and generate reports on key metrics (e.g., sales, traffic, conversion rates).
- Conduct market research and competitor analysis to identify new trends and opportunities for online growth.
- Ensure all e-commerce content is up-to-date, accurate, and consistent with brand guidelines.
- Collaborate with internal teams (marketing, sales, customer service, IT) to optimize online operations and customer experience.
- Identify and troubleshoot technical issues on the e-commerce platform, escalating when necessary.
Required Skills
- Proven experience (1+ year) in an e-commerce, digital marketing, or administrative support role.
- Proficiency with e-commerce platforms (e.g., Shopify, WooCommerce, Magento, or similar CMS).
- Excellent written and verbal communication skills in English; Sesotho proficiency is highly advantageous.
- Strong organizational skills and meticulous attention to detail.
- Ability to work independently, manage multiple tasks, and meet deadlines in a remote environment.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Reliable high-speed internet connection and a dedicated home office setup.
- Basic understanding of digital marketing principles and online sales funnels.
Preferred Qualifications
- Tertiary qualification in Marketing, Business Administration, Information Technology, or a related field.
- Familiarity with CRM software and customer support tools.
- Experience with web analytics platforms (e.g., Google Analytics).
- Basic graphic design skills (e.g., Canva) for image editing and content creation.
- Knowledge of local e-commerce trends and consumer behavior in Lesotho and Southern Africa.
Perks & Benefits
- Competitive monthly salary.
- Comprehensive health insurance package.
- Opportunities for professional development and training.
- Flexible remote work schedule promoting work-life balance.
- Access to the latest telecommunications technology and tools.
- Supportive and collaborative remote team environment.
- Contribution to a leading national telecommunications brand's digital expansion.
How to Apply
To seize this exciting remote opportunity as an E-commerce Assistant with Vodacom Lesotho, please visit our careers portal by clicking the link below. On the portal, search for ‘E-commerce Assistant’ or related digital roles. Submit your detailed CV and a cover letter outlining your relevant experience and why you are the ideal candidate for this remote position. We encourage you to highlight your passion for e-commerce and your ability to thrive in a self-directed work environment. Only shortlisted candidates will be contacted for an interview.