About Company
Are you passionate about creating exceptional guest experiences? Career.zycto partners with leading hospitality establishments across Lagos, connecting dedicated professionals with rewarding opportunities. We pride ourselves on fostering environments where talent flourishes, focusing on hotels that prioritize employee well-being and professional growth. For a Hotel Front Desk Assistant, this means joining a team that values your meticulous attention to detail, warm demeanor, and ability to be the welcoming face of a prestigious establishment. Discover a career path where your contributions are recognized and your passion for service is truly celebrated.
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Job Description
Career.zycto is excited to announce an outstanding opportunity for a dedicated and customer-focused Hotel Front Desk Assistant to join a vibrant team in Oshodi-Isolo, Lagos. This pivotal role offers the chance to be the first point of contact for guests, setting the tone for their entire stay with warmth, efficiency, and professionalism. As a Hotel Front Desk Assistant, you will play a crucial part in ensuring seamless operations at the front desk, managing reservations, assisting with guest inquiries, and providing impeccable service that exceeds expectations. We are looking for someone who thrives in a dynamic environment, possesses excellent communication skills, and has a genuine passion for hospitality. This role is perfect for individuals who are organised, proactive, and committed to delivering exceptional guest satisfaction every single time. Beyond the daily tasks, you’ll be an ambassador for our partnered hotel’s brand, contributing directly to its reputation for outstanding service. If you’re ready to elevate your career in hospitality and work in a supportive atmosphere with the added benefit of accommodation, we encourage you to apply.
Key Responsibilities
- Warmly welcome and register guests upon arrival, ensuring a smooth check-in process.
- Manage reservations, check guest availability, and assist with booking modifications or cancellations efficiently.
- Handle guest inquiries and requests promptly and professionally, providing accurate information about hotel services, local attractions, and directions.
- Process payments, manage cash and credit card transactions, and maintain accurate billing records.
- Answer multi-line phone systems, direct calls, and take messages with courtesy and clarity.
- Resolve guest complaints and issues with empathy and problem-solving skills, escalating complex matters to management when necessary.
- Maintain a tidy and organised front desk area, ensuring all necessary supplies are readily available.
- Collaborate effectively with other hotel departments, including housekeeping, concierge, and restaurant staff, to ensure a cohesive guest experience.
- Perform night audit duties as required, reconciling daily transactions and preparing reports.
- Adhere to all hotel policies, safety procedures, and security standards to ensure guest and staff well-being.
- Provide wake-up calls and coordinate transportation services for guests.
- Maintain discretion and confidentiality regarding all guest information.
Required Skills
- Proven experience in a customer service role, preferably in hospitality.
- Excellent verbal and written communication skills in English.
- Proficiency in using hotel management software (e.g., Opera, Fidelio) or similar reservation systems.
- Strong interpersonal skills and a friendly, approachable demeanor.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- High level of professionalism and attention to detail.
- Problem-solving abilities and a calm approach under pressure.
- Basic computer literacy (MS Office Suite).
Preferred Qualifications
- A degree or diploma in Hospitality Management or a related field.
- Familiarity with local attractions and amenities in Lagos.
- Ability to speak additional local languages (e.g., Yoruba, Igbo, Hausa).
- Previous experience as a Night Auditor.
Perks & Benefits
- Competitive salary package.
- On-site Accommodation provided.
- Opportunity for professional growth and career advancement.
- Supportive and collaborative work environment.
- Staff meals during shifts.
- Health and wellness programs.
- Paid time off and holidays.
How to Apply
Interested and qualified candidates are strongly encouraged to click on the application link below to submit their resume and a compelling cover letter. Please highlight your relevant experience and why you are the ideal candidate for this Hotel Front Desk Assistant position. We look forward to reviewing your application and potentially welcoming you to our team.
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