About Company
Are you an empathetic communicator eager to make a tangible impact? At Career.zycto, we are a dynamic and forward-thinking organization dedicated to connecting talent with opportunity. For our Customer Email Support team, this means being the vital link between our users and seamless service. We value clarity, efficiency, and a human touch in every interaction, fostering an environment where your problem-solving skills shine. Join us in Mushin, Lagos, and become an essential voice in our mission to empower careers across Nigeria, ensuring every customer feels heard and supported through articulate and timely communication.
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Job Description
Career.zycto is on the lookout for a dedicated and detail-oriented Customer Email Support Specialist to join our vibrant team in Mushin, Lagos. In this critical role, you will be the primary point of contact for our valued customers, providing exceptional support through email correspondence. Your main objective will be to ensure a positive and efficient experience for every user, addressing their inquiries, resolving issues, and providing clear, concise information about our services.
We understand that clear communication and quick resolution are paramount to customer satisfaction. As a Customer Email Support Specialist, you’ll manage a steady stream of incoming email queries, ranging from technical troubleshooting and account assistance to general service inquiries and feedback. You will be instrumental in translating complex information into easy-to-understand language, demonstrating empathy, and maintaining a professional tone in every interaction. This role offers an incredible opportunity to hone your written communication skills, problem-solving abilities, and contribute directly to our company’s reputation for outstanding customer service. We are committed to fostering a supportive work environment where you can grow professionally, learn new skills, and make a real difference in the lives of individuals seeking career opportunities. If you possess a keen eye for detail, a passion for helping others, and thrive in a fast-paced, collaborative setting, we encourage you to apply and become a key player in our mission.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via email, ensuring high levels of customer satisfaction.
- Troubleshoot and resolve customer issues efficiently, escalating complex problems to relevant internal teams when necessary.
- Provide accurate, detailed, and clear information regarding Career.zycto’s services, features, and policies.
- Maintain comprehensive and up-to-date knowledge of our products, services, and internal processes.
- Document customer interactions and resolutions accurately within our CRM system.
- Identify and escalate recurring customer issues or trends to management for continuous improvement.
- Collaborate with other departments to ensure a seamless customer experience.
- Contribute to the creation and updating of FAQ documents and knowledge base articles.
- Adhere to company service level agreements (SLAs) for response times and resolution rates.
Required Skills
- Excellent written communication skills with impeccable grammar and spelling in English.
- Strong problem-solving abilities and critical thinking.
- Proficiency in using email platforms and CRM software.
- Ability to multitask and manage time effectively in a fast-paced environment.
- High level of empathy and a customer-centric attitude.
- Ability to work independently and as part of a team.
- Basic computer literacy and comfort with technology.
Preferred Qualifications
- Previous experience in a customer service, call center, or email support role.
- Familiarity with the recruitment or HR tech industry.
- Experience with Zendesk, Freshdesk, or similar customer support tools.
- A diploma or degree in Communications, Business Administration, or a related field.
Perks & Benefits
- Competitive salary package and performance bonuses.
- Health insurance coverage.
- Opportunities for professional development and training.
- A collaborative and supportive work environment.
- Paid time off and holidays.
- Regular team-building activities and social events.
- Contribution to a meaningful mission empowering careers.
How to Apply
To apply for this exciting opportunity, please click on the application link below. We look forward to reviewing your application and learning how your skills and passion for customer service can contribute to the Career.zycto team.
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