About Company
Shaping the future of service excellence in the heart of Dubai South, Career.zycto is a rapidly expanding firm committed to innovation and fostering a culture where every team member feels valued and empowered. We believe exceptional customer experiences are built on strong foundations. Our dynamic environment is perfect for those eager to make a tangible impact and grow their career alongside dedicated professionals. Join us where your dedication directly translates into our collective success.
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Job Description
Are you a highly motivated and customer-focused individual looking for an immediate opportunity to make a significant impact? Career.zycto is seeking a dedicated Customer Support Executive to join our vibrant team in the bustling Al Maktoum International Airport Area of Dubai. This is an exciting chance to be the frontline ambassador for our brand, ensuring every client interaction is positive, professional, and efficient.
In this role, you will be responsible for providing exceptional support to our diverse client base, addressing inquiries, resolving issues, and building lasting relationships. You’ll navigate a fast-paced environment, utilizing your problem-solving skills and empathetic approach to deliver solutions that exceed expectations. We’re looking for someone who thrives under pressure, possesses excellent communication skills, and has a genuine passion for helping others. Your ability to multi-task, prioritize, and maintain composure while managing various customer queries will be key to your success.
This position offers more than just a job; it’s an opportunity to grow your career within a supportive and dynamic organization. You’ll receive comprehensive training to familiarize yourself with our products, services, and operational protocols, empowering you to confidently assist customers. If you are proactive, detail-oriented, and ready to contribute to a company that values its people and its customers, we encourage you to apply. Join Career.zycto and become an integral part of a team committed to setting new benchmarks in customer service excellence in one of the world’s most dynamic cities.
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Key Responsibilities
- Serve as the primary point of contact for customer inquiries via phone, email, and live chat, providing prompt and accurate information.
- Resolve customer complaints and issues efficiently and empathetically, escalating complex problems to the appropriate internal teams when necessary.
- Maintain a high level of customer satisfaction by ensuring a positive and professional interaction during every touchpoint.
- Accurately record and update customer interaction details in the CRM system.
- Educate customers on product features, services, and company policies.
- Collaborate with sales, technical, and other internal departments to ensure seamless customer experience.
- Identify opportunities for process improvement to enhance customer service delivery.
- Adhere to company guidelines and service level agreements (SLAs) for response times and resolution rates.
- Contribute to a positive team environment through active participation and knowledge sharing.
Required Skills
- Minimum 1 year of experience in a customer service or support role.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a proactive approach to issue resolution.
- Proficiency in using CRM software and Microsoft Office Suite.
- Ability to work effectively in a fast-paced, high-volume environment.
- Exceptional interpersonal skills with a patient and empathetic demeanor.
- High school diploma or equivalent.
Preferred Qualifications
- Bachelor's degree in Business Administration, Communications, or a related field.
- Experience in the aviation, hospitality, or travel industry.
- Fluency in additional languages (e.g., Arabic, Hindi, Tagalog).
- Familiarity with ticketing systems and customer feedback platforms.
Perks & Benefits
- Competitive salary package.
- Comprehensive health insurance.
- Paid annual leave and public holidays.
- Opportunities for professional development and career advancement.
- Dynamic and supportive work environment.
- Convenient location near Al Maktoum International Airport with easy access to transport.
- Employee recognition programs.
How to Apply
To seize this exciting opportunity and embark on a rewarding career with Career.zycto, please click on the application link below. Ensure your resume highlights your customer service experience and relevant skills. We look forward to reviewing your application!
