About Company
Career.zycto is rapidly expanding its footprint within Singapore’s vibrant healthcare sector, committed to delivering unparalleled patient care and operational excellence. We champion a supportive and dynamic environment where every team member is empowered to grow and contribute meaningfully. For an aspiring Medical Reception Assistant, Career.zycto offers a unique launchpad into the medical field. You’ll gain invaluable front-line experience, work alongside dedicated professionals, and become an integral part of a team that genuinely impacts lives daily. We believe in nurturing talent and providing the tools for success, making us the perfect place to kickstart your career in healthcare administration.
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Job Description
Are you a proactive, empathetic individual eager to embark on a fulfilling career within the healthcare industry? Career.zycto is thrilled to open its doors to a dedicated Medical Reception Assistant for an entry-level position in our bustling Singapore clinic. This is an exceptional opportunity for someone passionate about providing outstanding patient service and contributing to the smooth operation of a vital medical facility, even if you’re just starting your professional journey.
At Career.zycto, we understand the critical role our front-line team plays in shaping the patient experience. As a Medical Reception Assistant, you will be the first point of contact for our patients, embodying our commitment to care, efficiency, and compassion. You’ll be instrumental in creating a welcoming atmosphere, managing patient flow, and ensuring administrative tasks are handled with precision. This role offers hands-on experience in a fast-paced medical setting, allowing you to develop essential administrative skills, enhance your communication abilities, and gain a comprehensive understanding of healthcare operations from the ground up.
Your day-to-day will be dynamic and varied. You will learn to manage appointment schedules, process patient registrations, handle inquiries with professionalism, and assist with general office administration. We are not just looking for someone to perform tasks; we’re seeking an individual who is keen to learn, takes initiative, and thrives in an environment where every interaction matters. Full training will be provided to ensure you are confident and competent in all aspects of your role, making this an ideal stepping stone for those new to the medical field or looking for a career change.
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We pride ourselves on fostering a supportive team culture where collaboration is key. You’ll work closely with doctors, nurses, and other administrative staff, becoming a valued member of our cohesive team. If you possess a strong work ethic, an innate desire to help others, and a commitment to maintaining patient confidentiality, this role offers an unparalleled chance to grow professionally within a respected healthcare organization. Join Career.zycto and be part of a team that makes a real difference in the lives of our community every single day. This is more than just a job; it’s an opportunity to build a meaningful career in healthcare, starting at the very core of patient care.
Key Responsibilities
- Greet and welcome patients and visitors in a friendly and professional manner.
- Manage patient registration, update demographic information, and verify insurance details.
- Schedule and confirm patient appointments, handling cancellations and rescheduling effectively.
- Answer multi-line phone systems, direct calls, and take accurate messages.
- Maintain patient records with strict confidentiality and accuracy.
- Process incoming and outgoing mail, faxes, and emails.
- Assist with general administrative tasks, including filing, scanning, and data entry.
- Collect co-payments and outstanding balances, and issue receipts.
- Prepare examination rooms and ensure they are tidy and well-stocked.
- Provide exceptional customer service and address patient inquiries promptly and courteously.
- Adhere to all clinic policies and procedures, including health and safety regulations.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong interpersonal and customer service skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- High level of accuracy and attention to detail.
- Ability to maintain patient confidentiality.
- Proactive and eager to learn new processes and systems.
- A positive attitude and a professional demeanor.
- Ability to work independently and as part of a team.
Preferred Qualifications
- Prior experience in a customer service or administrative role.
- Familiarity with medical terminology.
- Knowledge of medical office software or electronic health record (EHR) systems.
- Relevant certification in office administration or healthcare support.
- Ability to communicate in additional local languages (e.g., Mandarin, Malay, Tamil).
Perks & Benefits
- Competitive starting salary with regular reviews.
- Comprehensive health and dental insurance.
- Generous annual leave and sick leave.
- Opportunities for professional development and career advancement.
- Supportive and collaborative team environment.
- Employee wellness programs.
- Convenient city-centre location with excellent public transport access.
- Annual performance bonus.
How to Apply
To apply for this exciting opportunity and take the first step in your healthcare career, please click on the application link below.
