About Company
A vibrant and growing presence in Scotland’s recruitment landscape, Career.zycto is dedicated to connecting top talent with exceptional opportunities. We understand that a Reception Host is the welcoming face and organizational heart of any establishment, and we partner with leading hospitality venues that value outstanding front-of-house professionals. Join us, and discover a pathway to fulfilling your potential in environments where your warmth, efficiency, and exceptional service skills are not just appreciated, but celebrated as vital to guest experience. At Career.zycto, we believe in fostering careers, not just filling roles, ensuring a supportive and engaging journey for our candidates.
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Job Description
This role is for a dynamic and personable Reception Host to join a thriving hospitality venue in the picturesque Lenzie area of Glasgow. As the first point of contact for guests, you will be instrumental in creating a positive and lasting impression. We are seeking an individual who thrives in a fast-paced environment, possesses impeccable communication skills, and genuinely enjoys providing exceptional customer service. This is more than just a desk job; it’s an opportunity to be the face of our establishment, manage bookings, coordinate guest requests, and ensure the smooth operation of our front-of-house services. If you are passionate about hospitality, have a keen eye for detail, and a natural ability to make everyone feel welcome, we encourage you to apply. You’ll be part of a supportive team dedicated to delivering memorable experiences to every guest who walks through our doors.
Key Responsibilities
- Warmly greet guests upon arrival, manage check-ins and check-outs efficiently, and assist with luggage as needed.
- Handle incoming calls, emails, and inquiries with professionalism and provide accurate information about services, facilities, and local attractions.
- Manage reservations, cancellations, and modifications using our booking system, ensuring accuracy and availability.
- Process payments, maintain accurate billing records, and handle cash and card transactions responsibly.
- Resolve guest complaints and issues promptly and courteously, escalating complex matters to management when necessary.
- Maintain a tidy and welcoming reception area, ensuring all necessary supplies and information are readily available.
- Collaborate effectively with other departments (e.g., housekeeping, restaurant, concierge) to ensure seamless guest experiences.
- Provide local recommendations and directions, enhancing the guest's stay.
- Perform administrative tasks such as sorting mail, preparing reports, and managing office supplies.
Required Skills
- Proven experience in a customer-facing role, preferably within the hospitality or service industry.
- Exceptional verbal and written communication skills with a polite and professional telephone manner.
- Proficiency in using reservation software and standard office applications (e.g., Microsoft Office Suite).
- Strong organizational and multitasking abilities, with keen attention to detail.
- A friendly, approachable, and proactive personality with a genuine desire to help others.
- Ability to remain calm and composed under pressure, especially during busy periods.
- Right to work in the UK.
Preferred Qualifications
- Previous experience as a Receptionist or Host in a hotel, restaurant, or similar hospitality setting.
- Knowledge of local attractions and amenities in the Glasgow area.
- Fluency in additional languages is a plus.
- Certification in customer service or hospitality management.
Perks & Benefits
- Competitive salary and opportunities for performance-based bonuses.
- Comprehensive training and professional development programs.
- Generous holiday allowance.
- Employee discounts on services and products within partner establishments.
- Supportive and collaborative team environment.
- Opportunities for career growth and advancement within the hospitality sector.
- Pension scheme.
- Free on-site parking.
How to Apply
If you are an enthusiastic and dedicated individual ready to make a significant impact as a Reception Host, we invite you to take the next step in your career. Please click on the application link below to submit your resume and a cover letter outlining your experience and why you are the perfect fit for this role. We look forward to reviewing your application!
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