About Company
Are you a problem-solver who thrives on direct impact? At Career.zycto, we are at the forefront of connecting top-tier talent with innovative companies, specializing in technology and engineering roles. We pride ourselves on fostering environments where technical brilliance meets practical application, and every engineer’s contribution is valued. For a Technical Support Engineer, this means unparalleled opportunities to engage with diverse technologies, troubleshoot complex systems, and genuinely enhance user experiences. Join us and discover a career path where your expertise will be instrumental in driving success for our partners and their clients.
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Job Description
Career.zycto is seeking a skilled and dedicated Technical Support Engineer to join a dynamic team in a hybrid capacity, serving one of our key technology partners. This role is perfect for an individual who is passionate about technology, possesses strong problem-solving abilities, and excels at providing exceptional customer service. As a Technical Support Engineer, you will be the first line of defense for technical inquiries, diagnosing and resolving issues for a diverse user base. Your daily activities will range from guiding users through software functionalities to troubleshooting intricate hardware and network problems, ensuring minimal disruption and maximum satisfaction. You will play a crucial role in maintaining system uptime and operational efficiency, directly contributing to the end-users’ productivity and overall experience. The ideal candidate will be adept at communicating technical information clearly to both technical and non-technical audiences, demonstrating empathy and patience in every interaction. We are looking for someone who is not only reactive in solving immediate issues but also proactive in identifying patterns, suggesting improvements, and contributing to our knowledge base. This position offers a fantastic opportunity to grow your technical skills, collaborate with cross-functional teams, and make a tangible difference in a fast-paced and evolving technological landscape. Expect a challenging yet rewarding environment where continuous learning is encouraged, and your contributions are highly valued. This hybrid role allows for a balance of in-office collaboration and remote work flexibility, promoting a healthy work-life integration while maintaining strong team cohesion and access to necessary resources.
Key Responsibilities
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries via phone, email, chat, or in-person, ensuring timely and effective resolution.
- Diagnose and troubleshoot technical issues, including account setup and network configuration.
- Walk customers through problem-solving processes, educating them on solutions and preventative measures.
- Install, modify, and repair computer hardware and software.
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Document all support activities and resolutions in the ticketing system.
- Collaborate with senior engineers and development teams to escalate and resolve complex issues.
- Contribute to the creation and maintenance of a comprehensive knowledge base and FAQ section.
- Stay updated with new technologies and system updates to provide informed support.
Required Skills
- 2+ years of experience in a technical support role.
- Strong knowledge of operating systems (Windows, macOS, Linux).
- Proficiency in troubleshooting hardware, software, and network issues.
- Excellent verbal and written communication skills.
- Proven ability to explain technical concepts to non-technical users.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Desk).
- Customer-centric approach with a strong commitment to service excellence.
- Ability to work independently and as part of a team.
- Problem-solving aptitude and critical thinking skills.
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional).
- Experience with cloud platforms (e.g., AWS, Azure, Google Cloud).
- Familiarity with scripting languages (e.g., Python, PowerShell) for automation.
- Experience supporting enterprise-level applications or systems.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Paid time off and company holidays.
- 401(k) retirement plan with company match.
- Professional development and training opportunities.
- Flexible hybrid work model.
- Collaborative and supportive work environment.
- Modern office space with amenities.
- Employee assistance program.
How to Apply
Ready to leverage your technical expertise in a rewarding hybrid role? We encourage all qualified candidates to click the application link below to submit their resume and cover letter. Please highlight your relevant experience and why you believe you’d be a great fit for the Career.zycto team.
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