About Company
Embark on your professional journey with Career.zycto, a dynamic and forward-thinking organization dedicated to nurturing talent from the ground up. We understand that every great career starts somewhere, and we’re committed to providing a supportive, growth-oriented environment perfect for an aspiring IT Support Assistant. Here, you won’t just learn; you’ll contribute meaningfully, gaining invaluable hands-on experience and mentorship from seasoned professionals. Join us and discover a culture that values curiosity, fosters skill development, and champions your potential as you build a foundational career in technology.
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Job Description
Are you a proactive, tech-savvy individual looking to kick-start your career in the exciting world of Information Technology? Career.zycto is thrilled to offer an incredible opportunity for an Entry-Level IT Support Assistant to join our dedicated team in Al Falah City, Abu Dhabi. This is a unique chance for someone with no prior professional experience to gain hands-on expertise, learn from seasoned IT professionals, and contribute to the seamless operation of our technological infrastructure.
As an IT Support Assistant, you will be the frontline hero, providing essential technical assistance and support to our internal staff. You’ll work closely with various departments, troubleshooting hardware and software issues, assisting with network connectivity, and ensuring our systems run smoothly. This role is perfect for a quick learner who is passionate about technology, eager to develop new skills, and committed to delivering exceptional user support. We believe in investing in our people, and this position offers a structured path for professional growth, including training on the latest industry tools and best practices. If you’re ready to dive into a challenging yet rewarding career, where your curiosity is encouraged and your contributions are valued, we want to hear from you. This role is a stepping stone to a rewarding IT career, providing a solid foundation for future specialization within the tech field.
Key Responsibilities
- Provide first-line technical support to internal employees regarding hardware, software, and network issues.
- Respond to IT support requests via helpdesk ticketing system, email, and phone in a timely and professional manner.
- Troubleshoot and resolve common IT problems, including password resets, software installations, peripheral device support, and basic network connectivity.
- Assist with the setup, configuration, and maintenance of computer systems, printers, and other IT equipment.
- Document all support activities and resolutions in the helpdesk system to maintain accurate records and knowledge base.
- Escalate complex issues to senior IT staff when necessary, providing detailed reports of troubleshooting steps taken.
- Conduct regular preventative maintenance checks on IT equipment to ensure optimal performance.
- Assist in maintaining IT inventory and asset management records.
- Provide basic user training on new software or IT procedures as required.
- Adhere to company IT policies and security protocols.
Required Skills
- High school diploma or equivalent; relevant certifications (e.g., CompTIA A+) are a plus but not required for entry-level.
- Strong passion for technology and a genuine interest in IT support.
- Basic understanding of computer hardware, operating systems (Windows, macOS), and common software applications (e.g., Microsoft Office Suite).
- Excellent problem-solving abilities and a methodical approach to troubleshooting.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Customer-service oriented mindset with a patient and helpful demeanor.
- Ability to learn quickly and adapt to new technologies and processes.
- Strong organizational skills and attention to detail.
Preferred Qualifications
- Enrollment in or completion of an IT-related vocational course or degree program.
- Familiarity with helpdesk ticketing systems.
- Basic knowledge of network fundamentals (TCP/IP, DNS, DHCP).
- Experience with remote desktop tools.
- Ability to work independently as well as collaboratively in a team environment.
Perks & Benefits
- Competitive entry-level salary.
- Comprehensive health insurance package.
- Opportunities for professional development and industry certifications.
- Mentorship from experienced IT professionals.
- Paid time off and public holidays.
- A vibrant, supportive, and inclusive work environment.
- Direct pathway for career progression within the company.
- Access to the latest technology and tools.
How to Apply
Ready to launch your IT career with Career.zycto? We encourage all qualified candidates who meet the requirements to apply by clicking on the application link below. Please ensure your resume highlights your enthusiasm for technology and any relevant academic projects or personal pursuits. We look forward to reviewing your application!
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