About Company
Are you seeking a dynamic part-time role where your excellent communication skills can shine? Career.zycto, a rapidly growing service provider in Fairhope, is expanding our evening operations and looking for dedicated individuals. We pride ourselves on creating a supportive, collaborative environment where every team member contributes to our success. Joining us means becoming part of a forward-thinking company committed to exceptional customer engagement and professional development. We value clarity, empathy, and efficiency, ensuring our call handlers are empowered to deliver the best service possible. If you’re ready to make a tangible impact during evening hours, Career.zycto offers the perfect opportunity.
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Job Description
Are you a natural communicator with a knack for empathy and problem-solving? Career.zycto is seeking a dedicated and enthusiastic Part-Time Evening Call Handler to join our vibrant team in Fairhope, Mobile. In this crucial role, you will be the compassionate first point of contact for our diverse clientele during evening hours, playing a vital part in delivering exceptional service and ensuring seamless support. We’re looking for someone who thrives in a fast-paced environment, can manage multiple inquiries with grace, and is committed to upholding our high standards of customer satisfaction. Your ability to listen attentively, de-escalate situations professionally, and provide clear, concise information will be paramount to your success and our collective mission. This isn’t just about answering phones; it’s about building trust, providing solutions, and making a real difference in our customers’ experiences. You will handle a variety of inbound calls, addressing inquiries, resolving issues, and documenting interactions with precision. Our evening team plays a critical role in extending our service availability, ensuring our clients receive timely assistance and feel valued, regardless of the time of day. If you’re eager to contribute to a growing company and enjoy the rhythm of an evening schedule, working within a supportive team framework, this opportunity is for you. Join a team that values your voice and supports your professional journey with continuous learning and development prospects.
Key Responsibilities
- Answer incoming calls promptly and professionally, providing exceptional customer service during evening hours.
- Listen actively to customer concerns, identify their needs, and provide accurate, comprehensive solutions.
- Document all customer interactions and resolutions meticulously in the company's CRM system.
- Escalate complex issues to appropriate departments or senior staff members when necessary.
- Maintain a high level of product and service knowledge to effectively assist callers.
- Adhere to company policies and procedures, ensuring compliance and data privacy.
- Collaborate with team members to ensure smooth operations and a positive customer experience.
Required Skills
- Excellent verbal communication and active listening skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in basic computer skills and data entry.
- Ability to work effectively in a fast-paced environment.
- Reliability and punctuality for scheduled evening shifts.
- High school diploma or equivalent.
Preferred Qualifications
- Previous experience in a call center or customer service role (6+ months).
- Familiarity with CRM software.
- Ability to speak Spanish or another second language is a plus.
- Experience in de-escalation techniques.
Perks & Benefits
- Competitive hourly wage with evening shift differential.
- Flexible part-time evening schedule.
- Opportunities for professional growth and development.
- Supportive and collaborative team environment.
- Paid training.
- Employee assistance program.
How to Apply
To apply for this exciting Part-Time Evening Call Handler position, please click on the application link below. We look forward to reviewing your qualifications and potentially welcoming you to the Career.zycto team!
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