About Company
Seeking to kickstart your career in a dynamic field? Career.zycto is your launchpad! We partner with leading organizations in Abuja to connect bright, ambitious talent with opportunities that matter. We understand that entry-level professionals thrive with structured support and growth potential. Our focus is on fostering environments where you can learn cutting-edge telecommunications technologies, develop essential customer service skills, and contribute meaningfully from day one. Join us and discover a career path designed for your success.
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Job Description
Join Career.zycto as an Entry-Level Telecommunications Support Representative in Lokogoma, Abuja, and embark on a fulfilling career path in the dynamic world of telecommunications. This role is perfect for individuals eager to learn, grow, and make a tangible impact by assisting customers with their technical needs. As a key member of our support team, you will be the first point of contact for clients experiencing service issues, seeking information, or needing guidance on various telecommunication products and services. We are committed to providing comprehensive training to equip you with the knowledge and tools necessary to excel in this role. You’ll gain invaluable experience in troubleshooting, customer relationship management, and the operational aspects of modern communication networks. If you are a problem-solver with excellent communication skills and a passion for technology, we encourage you to apply. This position offers a foundational stepping stone into the telecommunications industry, with opportunities for advancement and specialized training as you develop your expertise. We foster a collaborative and supportive work environment where your contributions are valued, and your professional development is prioritized. You will play a crucial role in maintaining high levels of customer satisfaction and ensuring seamless service delivery for our diverse clientele.
Key Responsibilities
- Provide first-line technical support to customers via phone, email, and chat regarding telecommunications services and products.
- Diagnose and resolve basic technical issues related to internet connectivity, voice services, and digital TV.
- Escalate complex technical problems to senior support staff or specialized departments when necessary.
- Guide customers through troubleshooting steps and provide clear, concise instructions.
- Maintain accurate records of customer interactions and service issues in the company's CRM system.
- Educate customers on product features, service plans, and promotional offers.
- Collaborate with team members to share knowledge and improve overall support processes.
- Adhere to service level agreements (SLAs) and customer satisfaction targets.
- Continuously learn about new telecommunications technologies and service updates.
Required Skills
- High School Diploma or equivalent.
- Excellent verbal and written communication skills in English.
- Basic computer literacy and ability to navigate multiple applications.
- Strong problem-solving and analytical abilities.
- Customer-centric attitude with a desire to help others.
- Ability to work effectively in a fast-paced environment.
- Patience and empathy when dealing with customer inquiries.
- Availability to work flexible hours, including weekends or evenings if required.
Preferred Qualifications
- Relevant certifications (e.g., A+, Network+, ITIL Foundation).
- Previous experience in a customer service or call center environment (even non-telecom related).
- Familiarity with telecommunications terminology and basic network concepts.
- OND/HND/B.Sc. in a related field (e.g., Computer Science, Engineering, Communications).
- Proficiency in additional Nigerian languages.
Perks & Benefits
- Competitive entry-level salary.
- Comprehensive paid training program.
- Health insurance options.
- Opportunities for career growth and advancement within the telecom sector.
- Supportive and collaborative team environment.
- Access to continuous learning and development resources.
- Performance-based incentives.
- Employee wellness programs.
How to Apply
Interested candidates are encouraged to apply by clicking on the application link below. Please ensure your resume highlights any relevant experience or skills, even if not directly in telecommunications. We look forward to reviewing your application!
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