About Company
Vodacom Lesotho is a leading telecommunications company, providing innovative mobile communication, data, and digital services across the Kingdom of Lesotho. As a subsidiary of Vodacom Group, we are committed to connecting people and businesses, empowering communities, and driving digital transformation. We pride ourselves on a vibrant work culture that fosters growth, collaboration, and a dedication to customer satisfaction. Join a dynamic team where your contributions are valued, and your career potential is limitless. We believe in harnessing the power of technology to improve lives, and our customer-centric approach is at the heart of everything we do. We offer a stimulating environment for individuals passionate about technology and excellent service.
Job Description
Are you a proactive problem-solver with a passion for exceptional customer service? Do you thrive in a fast-paced digital environment and possess excellent communication skills? Vodacom Lesotho is seeking enthusiastic and dedicated individuals to join our growing team as Online Customer Agents, with an immediate start! In this pivotal role, you will be the first point of contact for our valued customers, providing crucial support and information through various online channels, including chat, email, and social media platforms. You will play a vital role in ensuring a seamless and positive customer experience, addressing inquiries, resolving issues, and guiding customers through our range of products and services.
This position is ideal for someone who is tech-savvy, highly organized, and committed to delivering professional and friendly assistance. You will be responsible for maintaining high standards of customer interaction, accurately documenting customer queries, and collaborating with internal teams to ensure timely and effective resolutions. We are looking for individuals who can think on their feet, demonstrate empathy, and represent the Vodacom brand with integrity and expertise. If you’re ready to make an immediate impact and build a rewarding career with a leading telecommunications company, we encourage you to apply!
Key Responsibilities
- Respond promptly and professionally to customer inquiries via live chat, email, and social media platforms.
- Provide accurate and comprehensive information regarding Vodacom Lesotho's products, services, and promotions.
- Troubleshoot and resolve customer issues, complaints, and technical queries efficiently and effectively.
- Guide customers through self-service options and digital tools.
- Escalate complex issues to appropriate internal departments when necessary, ensuring follow-up.
- Maintain detailed and accurate records of all customer interactions and transactions.
- Identify and report common customer issues or trends to improve service delivery.
- Adhere to company policies, procedures, and service level agreements (SLAs).
- Continuously update knowledge on new products, services, and system enhancements.
- Contribute to a positive team environment and uphold Vodacom's brand values.
Required Skills
- Excellent written communication skills in English and Sesotho.
- Strong problem-solving and analytical abilities.
- Proficiency in using online communication tools and CRM software.
- Ability to multitask and manage time effectively in a dynamic environment.
- High level of empathy and customer-centric approach.
- Basic computer literacy and internet navigation skills.
Preferred Qualifications
- Diploma or Degree in Business Administration, Marketing, IT, or a related field.
- Previous experience in an online customer service or call center environment.
- Familiarity with telecommunications products and services.
- Experience with social media management for business customer support.
- Ability to work flexible hours, including weekends and public holidays.
Perks & Benefits
- Competitive salary package and performance incentives.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and career advancement.
- Access to the latest telecommunications technology.
- Dynamic and supportive work environment.
- Employee discounts on Vodacom products and services.
How to Apply
Ready to kick-start your career with Vodacom Lesotho? If you meet the qualifications and are eager to join a leading team, we invite you to apply. Please click on the application link below to submit your application directly through our careers portal. Ensure your CV is up-to-date and highlights your relevant experience and skills. We look forward to reviewing your application!