About Company
At Career.zycto, we believe in nurturing talent and fostering a supportive environment where every team member contributes to our collective success. For a Bank Teller, this means joining a team dedicated to exceptional customer service and operational excellence, right here in the heart of Roundhay. We empower our staff with comprehensive training and opportunities for growth within the financial sector. If you’re passionate about making a positive impact on customers’ financial journeys and thrive in a dynamic, community-focused setting, Career.zycto offers the ideal platform to build a rewarding career. We value integrity, precision, and a proactive approach to service delivery.
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Job Description
Are you a detail-oriented individual with a passion for customer service and an aptitude for financial transactions? Career.zycto is seeking an enthusiastic and reliable Bank Teller to join our vibrant team in Roundhay, Leeds. This pivotal role involves being the friendly, efficient face of our branch, managing daily financial operations, and ensuring a seamless experience for our valued customers. As a Bank Teller, you will be instrumental in processing transactions accurately, providing essential support, and upholding the high standards of service that our clients expect. We are looking for someone who can confidently handle cash, accurately record transactions, and assist customers with inquiries while adhering strictly to compliance and security protocols. This position offers a fantastic opportunity to build a career in banking, gaining hands-on experience in a fast-paced and supportive environment. You’ll be part of a team committed to community engagement and personal growth, where your contributions directly impact our branch’s success and customer satisfaction. Join us and help shape the financial futures of our community, ensuring every interaction is positive and efficient.
Key Responsibilities
- Process customer transactions accurately and efficiently, including deposits, withdrawals, loan payments, and cashing cheques.
- Maintain and balance a cash drawer on a daily basis, adhering to strict cash handling procedures and security measures.
- Identify customer needs and provide information on bank products and services, making referrals to appropriate staff when necessary.
- Assist customers with inquiries, resolve issues, and provide exceptional service, ensuring a positive banking experience.
- Verify customer identities and transaction details to prevent fraud and comply with regulatory requirements such as AML and KYC.
- Operate standard banking equipment, including computers, cash counters, and transaction machines.
- Adhere to all bank policies, procedures, and regulatory guidelines.
- Participate in ongoing training and development opportunities to enhance skills and knowledge of banking operations.
- Contribute to a positive team environment by collaborating effectively with colleagues and supporting overall branch goals.
- Educate customers on the use of self-service banking options and digital platforms to enhance their banking convenience.
Required Skills
- Exceptional customer service and communication skills, both verbal and written.
- Strong mathematical aptitude and keen attention to detail for accurate transaction processing.
- Proven ability to handle cash accurately and responsibly, with a focus on security.
- Proficiency in basic computer applications and efficient data entry.
- Ability to work effectively and maintain composure in a fast-paced, high-volume environment.
- High level of integrity and discretion in handling sensitive financial information and customer data.
- Ability to resolve customer queries and complaints professionally and empathetically.
Preferred Qualifications
- Previous experience as a Bank Teller or in a similar cash-handling role within a financial institution.
- Knowledge of banking products, services, and fundamental regulatory compliance requirements.
- Experience with banking software and transaction systems.
- GCSEs in Math and English at grade C/4 or above, or equivalent qualifications.
Perks & Benefits
- Competitive salary and performance-based incentives rewarding your hard work.
- Comprehensive health and wellness benefits package, including private medical insurance.
- Generous paid time off and holiday allowance to support work-life balance.
- Clear opportunities for career progression and professional development within the banking sector.
- Employee discount programs on various banking services.
- A supportive, inclusive, and collaborative work environment.
- Robust pension scheme with competitive company contributions.
- Structured on-site training and mentorship programs to foster continuous growth.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and a concise cover letter. Please detail your relevant experience in customer service and cash handling, and explain why you are a great fit for the Bank Teller role at Career.zycto. We look forward to reviewing your application.
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