About Company
Launching your career demands the right foundation, and Career.zycto provides just that for an Inbound Customer Care Clerk. We are a dynamic, supportive organization in Omaha, committed to fostering growth and delivering exceptional service. Our collaborative culture prioritizes continuous learning and offers comprehensive training, ensuring you gain valuable skills from day one. Join a team where your potential is recognized, your contributions are valued, and every interaction matters. We empower our employees to excel, building a strong base for a successful professional journey. Discover an ideal place where entry-level talent thrives.
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Job Description
Are you a natural communicator with a passion for helping others? Career.zycto is seeking enthusiastic and customer-focused individuals to join our Omaha team as an Inbound Customer Care Clerk. This entry-level, full-time position offers comprehensive training and a supportive environment to develop essential professional skills. As a primary point of contact, you will deliver outstanding service, resolve inquiries, and ensure a positive experience. We value empathy, a positive attitude, and a strong desire to learn and grow. If you’re looking for a stable opportunity to make a tangible difference, apply today and become a vital part of our growing team. We are committed to your success and provide the tools to thrive in this exciting role.
Key Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency.
- Provide accurate information regarding products, services, and company policies.
- Resolve customer issues promptly, escalating complex cases to appropriate departments when necessary.
- Document all customer interactions and resolutions accurately in the CRM system.
- Maintain high customer satisfaction by delivering empathetic and solution-oriented service.
- Collaborate with team members and supervisors to improve customer service processes and outcomes.
- Adhere to company guidelines and quality standards in all customer interactions.
- Participate in ongoing training and development sessions to enhance product knowledge and service skills.
Required Skills
- Excellent verbal and written communication skills.
- Strong active listening abilities.
- Basic computer proficiency, including typing and navigation of web-based applications.
- Ability to empathize with customers and maintain a positive, patient attitude.
- Problem-solving aptitude and a proactive approach to issue resolution.
- High school diploma or equivalent.
- Ability to work effectively in a fast-paced team environment.
Preferred Qualifications
- Previous experience in a customer service or client-facing role (e.g., retail, hospitality).
- Familiarity with CRM software or ticketing systems.
- A post-secondary certificate or degree in a related field.
- Bilingual proficiency (especially Spanish) is a plus.
Perks & Benefits
- Competitive starting salary and performance incentives.
- Comprehensive health, dental, and vision insurance plans.
- Paid time off (vacation, sick leave, and holidays).
- 401(k) retirement plan with company match.
- Extensive paid training program and continuous professional development opportunities.
- Supportive team environment and mentorship.
- Opportunities for career advancement within the company.
- Employee assistance program.
How to Apply
Ready to embark on a rewarding career? We encourage all interested candidates to apply directly through our secure online portal. Please click the application link below to submit your resume and cover letter. Ensure your application highlights your enthusiasm for customer service and your desire to learn and grow within a supportive team. We look forward to reviewing your application!
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