About Company
Are you passionate about technology and eager to kickstart your career in IT? Career.zycto offers a dynamic and supportive environment perfect for an aspiring IT Support Assistant. We believe in nurturing talent from the ground up, providing comprehensive training and mentorship to help you thrive. Join a team dedicated to innovation and excellence, where your contributions are valued, and your professional growth is our priority. At Career.zycto, you’ll gain hands-on experience, learn cutting-edge technologies, and be part of a collaborative culture that champions continuous development. Discover your potential with us and build a strong foundation for a rewarding IT career.
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Job Description
Career.zycto is seeking a highly motivated and enthusiastic individual to join our growing team as an IT Support Assistant. This is an exceptional entry-level opportunity for someone with a passion for technology and a strong desire to learn and grow in the IT field, even if you have no prior professional experience. We believe in investing in our talent, and this role is designed to provide comprehensive training and mentorship to equip you with the fundamental skills needed to excel in IT support.
As an IT Support Assistant, you will be the first point of contact for our internal users, providing essential technical assistance and ensuring the smooth operation of our IT infrastructure. You will work closely with experienced IT professionals, gaining hands-on experience with hardware, software, network troubleshooting, and user support. This role is perfect for someone who is a natural problem-solver, enjoys helping others, and is eager to dive into the practical aspects of information technology. We value curiosity, a proactive attitude, and a commitment to continuous learning. If you’re looking for a launchpad for your IT career in a supportive and collaborative environment, Career.zycto is the place for you. We are committed to fostering a culture of development, where every team member has the opportunity to expand their skillset and contribute to our collective success. Come grow with us!
Key Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues.
- Respond to user inquiries and support requests via phone, email, and in-person in a timely and professional manner.
- Assist with the installation, configuration, and maintenance of computers, peripherals, and software applications.
- Document IT issues, resolutions, and procedures to maintain an organized knowledge base.
- Escalate complex technical problems to senior IT staff when necessary, ensuring clear communication.
- Assist in managing user accounts, passwords, and access permissions.
- Monitor IT systems and perform routine checks to ensure optimal performance and security.
- Participate in ongoing training and professional development activities to enhance IT skills and knowledge.
- Support the IT team with various administrative tasks and projects as needed.
- Ensure all IT equipment and software comply with company policies and security standards.
Required Skills
- Basic computer literacy and familiarity with Windows operating systems.
- Excellent verbal and written communication skills.
- Strong problem-solving aptitude and analytical thinking.
- Customer service-oriented mindset with a helpful and patient demeanor.
- Exceptional eagerness to learn and adapt to new technologies.
- Ability to follow instructions and work effectively within a team.
- High school diploma or equivalent.
Preferred Qualifications
- Currently pursuing or completed a diploma/certificate in Information Technology or a related field.
- Basic understanding of networking concepts (TCP/IP, Wi-Fi).
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook).
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) is a plus, but not required.
- A foundational IT certification such as CompTIA A+ (or a willingness to obtain one).
Perks & Benefits
- Competitive entry-level salary.
- Comprehensive health and wellness benefits.
- Structured training and mentorship programs.
- Opportunities for professional development and IT certifications.
- Dynamic and supportive work environment.
- Pathways for career advancement within the IT department.
- Paid time off and public holidays.
How to Apply
Ready to launch your IT career with Career.zycto? We encourage all passionate and eager individuals to apply, regardless of prior professional experience. Please click on the application link below to submit your resume and a brief cover letter outlining why you are interested in this entry-level IT Support Assistant role and what makes you a great fit for our team. We look forward to reviewing your application!
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