About Company
Career.zycto is rapidly expanding its digital footprint, driven by innovation and a commitment to user success. We believe in nurturing talent from the ground up, offering unparalleled growth opportunities for individuals eager to make a tangible impact. This is where your foundational skills will be sharpened, and your career trajectory will be launched within a supportive, forward-thinking environment. Join a team dedicated to pushing boundaries in digital product engagement, where fresh perspectives are not just welcomed but actively sought. Discover how your curiosity and dedication can shape the future of our user experience.
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Job Description
Are you a tech-savvy individual with a passion for helping others and a desire to kickstart your career in the vibrant digital product space? Career.zycto is on the lookout for a highly motivated and enthusiastic Digital Product Support Assistant to join our dynamic team in Tampines East, Singapore. This entry-level role is perfect for someone eager to learn, grow, and contribute directly to enhancing our users’ experience with our innovative digital products. You’ll be the friendly face and expert voice, guiding users through their journey, resolving queries, and ensuring seamless product interaction. We don’t just offer a job; we offer a launchpad for your career, providing comprehensive training and mentorship to transform your potential into expertise. If you thrive in a fast-paced environment, possess excellent communication skills, and are driven by a commitment to customer satisfaction, we invite you to embark on this exciting journey with us. This role is a fantastic opportunity to gain hands-on experience in a growing tech company, learning the intricacies of digital product ecosystems and contributing to a positive user journey from day one. You will play a crucial part in maintaining our reputation for outstanding customer service, working closely with various internal teams to ensure product stability and user success.
Key Responsibilities
- Provide first-line technical support for digital products via various channels (email, chat, phone) with a friendly and professional demeanor.
- Assist users with product setup, usage, and troubleshooting common issues, guiding them through step-by-step solutions.
- Document customer interactions, technical issues, and resolutions accurately and thoroughly in the CRM system.
- Escalate complex technical issues to senior support engineers or relevant product development departments when necessary, ensuring clear communication.
- Collaborate proactively with product development teams to provide valuable user feedback and identify potential areas for product improvement.
- Create and update comprehensive knowledge base articles and FAQs to empower users with self-help resources and reduce recurring inquiries.
- Participate in ongoing training sessions and workshops to stay updated on product features, enhancements, and best practices in digital support.
- Maintain a consistently high level of customer satisfaction through empathetic service, timely responses, and effective problem-solving.
Required Skills
- Excellent written and verbal communication skills in English, suitable for clear and concise user interaction.
- Strong problem-solving abilities and a keen eye for detail when diagnosing and resolving technical issues.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite) and comfort navigating web browsers.
- Ability to learn new software, digital products, and technical concepts quickly and efficiently.
- A positive attitude, a customer-centric mindset, and genuine enthusiasm for helping others.
- Ability to work effectively both independently and as a collaborative member of a diverse team.
- Legally eligible to work in Singapore with relevant documentation.
Preferred Qualifications
- Diploma or equivalent in Information Technology, Business, Communications, or a related field.
- Prior experience (even part-time or internship) in a customer service, helpdesk, or support role.
- Familiarity with CRM software (e.g., Salesforce, Zendesk) or ticketing systems.
- Understanding of basic digital product concepts, SaaS models, or mobile application functionalities.
- An aptitude for technology and a willingness to deep-dive into product specifics.
Perks & Benefits
- Competitive entry-level salary with opportunities for performance-based bonuses.
- Comprehensive health and wellness benefits package.
- Extensive opportunities for professional development, training, and clear career progression paths.
- Dedicated mentorship program for new hires to ensure a smooth onboarding and continuous growth.
- A vibrant, collaborative, and inclusive work environment where every voice is valued.
- Regular team-building activities, social events, and company celebrations.
- Modern office facilities located in Tampines East, with convenient access to public transport.
- Employee discounts on company products/services and other lifestyle benefits.
How to Apply
Ready to launch your career with Career.zycto? We encourage all qualified and enthusiastic candidates to apply! Please click on the application link below to submit your resume and a brief cover letter outlining why you’re the perfect fit for this Digital Product Support Assistant role. We look forward to hearing from you and discovering how you can contribute to our growing team!
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