About Company
Are you an aspiring hospitality professional with a passion for exceptional guest service? Career.zycto connects dedicated talent with premier opportunities, and we are currently partnering with a distinguished hotel client located in the vibrant Ring Road area of Ibadan. This role offers an unparalleled chance to grow within a luxurious environment, directly contributing to memorable guest experiences. We pride ourselves on identifying individuals who embody professionalism and genuine warmth. If you thrive on making a positive impact and are eager to elevate your career in hospitality, this is your next step. Join us in shaping the future of guest satisfaction.
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Job Description
Career.zycto is excited to announce an immediate opening for a dedicated and enthusiastic Hotel Concierge Assistant. This pivotal role is based at one of Ibadan’s esteemed hospitality establishments, situated conveniently on Ring Road. As a Concierge Assistant, you will be the first point of contact for guests, serving as their guide to the best experiences Ibadan has to offer. Your mission will be to create an unforgettable stay for every guest by providing personalized recommendations, arranging services, and anticipating their needs with a proactive and cheerful demeanor. This position requires someone with impeccable communication skills, a deep knowledge of local attractions, dining, and transportation, and an unwavering commitment to service excellence. You will play a crucial part in upholding the hotel’s reputation for outstanding guest care and luxury. If you possess a true passion for hospitality, an innate ability to connect with people, and a desire to deliver five-star service, we encourage you to apply. This is more than just a job; it’s an opportunity to build a rewarding career in a dynamic and supportive environment where your contributions are highly valued and recognized.
Key Responsibilities
- Warmly welcome guests upon arrival and assist with luggage and entry procedures.
- Provide comprehensive information regarding hotel facilities, local attractions, dining options, transportation, and events in and around Ibadan.
- Handle guest inquiries and requests efficiently, making reservations for restaurants, tours, and other services.
- Coordinate seamlessly with various hotel departments (e.g., Housekeeping, Front Desk, Bell Services) to ensure exceptional guest experiences.
- Maintain a detailed knowledge base of current events, road conditions, and popular destinations to provide accurate and up-to-date recommendations.
- Assist guests with special requests, minor issues, and, if necessary, emergency situations with professionalism and discretion.
- Manage incoming and outgoing mail, packages, and messages for guests.
- Operate the hotel's concierge desk software and communication systems effectively.
- Uphold the highest standards of hospitality and customer service at all times, reflecting the hotel’s luxurious image.
Required Skills
- Minimum of 1 year of experience in a customer service, hospitality, or front-of-house role.
- Exceptional interpersonal and communication skills, both verbal and written.
- Strong knowledge of Ibadan's local attractions, culture, dining, and transportation networks.
- Proficiency in English; knowledge of additional local languages (e.g., Yoruba) is a distinct advantage.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced and dynamic environment.
- Demonstrated problem-solving abilities and a proactive approach to anticipating guest needs.
- Proficiency with standard office software (MS Office Suite) and experience with hotel management systems.
- Impeccable personal presentation and a consistently professional and courteous demeanor.
Preferred Qualifications
- Diploma or degree in Hospitality Management, Tourism, or a closely related field.
- Previous experience specifically as a Concierge or Guest Relations Officer in a reputable hotel.
- Familiarity with luxury hotel standards and established service protocols.
- Ability to remain calm, composed, and courteous under pressure.
- A strong network of local contacts within Ibadan (e.g., restaurants, tour operators, entertainment venues).
Perks & Benefits
- Competitive salary package and performance-based incentives.
- Comprehensive health and wellness benefits for your well-being.
- Extensive opportunities for professional development and career growth within a leading hospitality group.
- Exclusive employee discounts on hotel services and amenities.
- A supportive, collaborative, and inclusive work environment.
- Generous paid time off and holiday benefits.
How to Apply
To apply for this exciting opportunity as a Hotel Concierge Assistant, please click on the application link below. Ensure your resume highlights your relevant experience in hospitality and customer service, along with a compelling cover letter. We look forward to reviewing your application and potentially welcoming you to a team dedicated to excellence.
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