About Company
Career.zycto is dedicated to empowering individuals with exceptional career opportunities within Nigeria’s thriving hospitality sector. For a Hotel Front Desk Assistant, we offer more than just a job; we provide a springboard for growth in a dynamic, people-focused environment. We pride ourselves on fostering supportive teams that excel in guest satisfaction, prioritizing your well-being with robust benefits. Join a company that values your smile and dedication, making every guest interaction memorable while investing in your professional journey. This is where your hospitality passion meets a pathway to success.
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Job Description
Are you a highly organized, customer-focused individual with a passion for delivering exceptional service? Career.zycto is actively seeking a professional and enthusiastic Hotel Front Desk Assistant to join a prestigious establishment located in the bustling Civic Centre Area of Victoria Island. This is a unique opportunity to become a pivotal part of a dynamic team, serving as the first point of contact for guests and ensuring their experience is seamless and memorable from arrival to departure.
As a Hotel Front Desk Assistant, you will be the face of the hotel, embodying its commitment to excellence. Your primary responsibility will be to create a welcoming and efficient environment for all guests, handling everything from check-ins and check-outs to managing reservations and responding to a variety of inquiries. We are looking for someone who thrives in a fast-paced setting, possesses impeccable communication skills, and has a natural flair for problem-solving with a smile. This role demands a high degree of professionalism, attention to detail, and the ability to multitask effectively while maintaining composure under pressure.
Beyond the daily operational tasks, you will play a crucial role in enhancing the overall guest experience. This involves providing accurate information about hotel services, local attractions, and amenities, as well as proactively anticipating guest needs and addressing any concerns with empathy and efficiency. Your ability to collaborate seamlessly with other hotel departments, including housekeeping, concierge, and food and beverage, will be vital in ensuring that every guest request is met with swift and coordinated action. If you are eager to develop your career in a supportive environment where your contributions are genuinely valued, and importantly, where comfortable accommodation is provided to ease your daily commute and living, then this is the perfect role for you. We are committed to fostering a culture of growth and continuous learning, offering ample opportunities for professional development within the vibrant hospitality industry. Join us in shaping unforgettable experiences for our esteemed guests.
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Key Responsibilities
- Warmly greet and welcome guests upon arrival, ensuring a positive first impression.
- Efficiently perform guest check-in and check-out procedures, processing payments accurately.
- Manage and update reservation systems, including making, modifying, and canceling bookings.
- Address guest inquiries, requests, and complaints promptly and professionally, ensuring guest satisfaction.
- Provide comprehensive information about hotel facilities, services, and local attractions.
- Operate multi-line telephone systems, directing calls and taking messages as needed.
- Maintain an organized and tidy front desk and lobby area.
- Collaborate effectively with housekeeping, concierge, and other departments to fulfill guest needs.
- Handle cash, credit card transactions, and maintain accurate daily financial reports.
- Adhere strictly to all hotel policies, procedures, and security protocols.
Required Skills
- Minimum of 1 year of experience in a customer service or hospitality role.
- Exceptional verbal and written communication skills in English.
- Proficiency in using hotel property management systems (PMS) or similar booking software.
- Strong interpersonal skills with a friendly and professional demeanor.
- Ability to multitask, prioritize, and manage time effectively in a busy environment.
- Excellent problem-solving abilities and a proactive approach to guest relations.
- High level of attention to detail and accuracy in administrative tasks.
Preferred Qualifications
- A diploma or certificate in Hospitality Management or a related field.
- Previous experience in a luxury hotel or a high-volume hospitality setting.
- Familiarity with the Victoria Island area and its attractions.
- Ability to communicate in an additional local or international language.
Perks & Benefits
- Competitive monthly salary package.
- Complimentary on-site or nearby staff accommodation provided.
- Comprehensive health insurance coverage.
- Generous paid time off and public holidays.
- Opportunities for professional development and career advancement within the company.
- Supportive and inclusive work environment.
- Subsidized or complimentary staff meals during shifts.
How to Apply
Ready to embark on a fulfilling career with Career.zycto? We encourage all qualified candidates who meet the requirements to apply immediately. Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application and potentially welcoming you to our dedicated team.
