About Company
Career.zycto is a dynamic recruitment firm committed to connecting exceptional talent with unparalleled opportunities in Nigeria’s thriving hospitality sector. We champion career growth, fostering environments where dedicated individuals can flourish. For aspiring resort hospitality staff, we offer access to roles that prioritize employee well-being, professional development, and truly exceptional work experiences, like this unique opening. Join us to unlock your potential within a supportive and luxurious setting.
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Job Description
This is an exciting opportunity for dedicated and passionate individuals to join a prestigious resort team as Hospitality Staff. Situated in the vibrant Central Business District of Victoria Island, this role offers more than just a job; it’s a chance to immerse yourself in a world-class hospitality environment known for its exquisite service and luxurious ambiance. We are seeking enthusiastic professionals who are eager to contribute to an unforgettable guest experience, ensuring every visitor feels welcomed, valued, and completely at ease during their stay.
As Resort Hospitality Staff, you will be a vital part of a cohesive team that delivers seamless operations across various departments. Your day-to-day will involve direct interaction with guests, anticipating their needs, and responding to inquiries with grace and efficiency. This position requires a proactive approach to service, keen attention to detail, and a genuine desire to create memorable moments for guests from around the globe. Whether you are assisting with check-ins, maintaining the pristine condition of our facilities, or supporting our dining services, your contribution will be instrumental in upholding the resort’s reputation for excellence.
One of the standout benefits of this role is the provision of on-site accommodation. We understand the challenges of urban living, especially in a bustling area like Victoria Island. By offering comfortable, convenient living arrangements, we aim to alleviate concerns about commute and housing costs, allowing you to focus entirely on your professional growth and personal well-being. This unique perk fosters a strong sense of community among our staff and ensures you are always well-rested and ready to deliver your best.
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This role is perfect for individuals who thrive in a fast-paced, customer-centric environment and are committed to upholding the highest standards of hospitality. We are looking for team players who are adaptable, resourceful, and possess an unwavering positive attitude. If you are passionate about service, eager to learn, and aspire to build a rewarding career in the luxury resort sector, we invite you to apply. This is your chance to join a team where your hard work is recognized, your potential is nurtured, and your dedication to guest satisfaction truly makes a difference. Embrace this opportunity to elevate your career within an organization that values its people and strives for unparalleled service delivery.
Key Responsibilities
- Warmly welcome guests upon arrival and assist with check-in/check-out procedures as needed.
- Provide exceptional guest service, addressing inquiries, concerns, and requests promptly and professionally.
- Maintain the cleanliness and aesthetic appeal of resort common areas, guest rooms, and facilities.
- Assist with food and beverage service, including setting up dining areas, serving meals, and clearing tables.
- Support housekeeping operations, ensuring rooms are prepared to the highest standards.
- Handle guest luggage and provide escort services to rooms.
- Collaborate effectively with other resort departments to ensure seamless guest experiences.
- Adhere to all health, safety, and hygiene standards of the resort.
- Anticipate guest needs and offer personalized assistance to enhance their stay.
- Report any maintenance issues or safety hazards immediately to the appropriate department.
Required Skills
- Excellent verbal communication and interpersonal skills
- Strong customer service orientation with a pleasant and professional demeanor
- Ability to work effectively in a team-oriented environment
- Attention to detail and a commitment to high standards of cleanliness and service
- Problem-solving skills and the ability to remain calm under pressure
- Basic proficiency in English
- Ability to stand, walk, and lift moderate weights for extended periods
Preferred Qualifications
- Previous experience in hospitality, customer service, or a resort environment (6-12 months)
- A diploma or certificate in Hospitality Management or a related field
- Multilingual abilities (e.g., French, Yoruba, Igbo, Hausa) are a plus
- Knowledge of resort operations and guest relations best practices
Perks & Benefits
- Competitive monthly salary
- On-site accommodation provided
- Meals during shifts
- Professional uniform provided
- Opportunities for career growth and professional development
- Health and wellness programs
- Employee discounts on resort services
- A supportive and diverse work environment
How to Apply
Interested candidates are encouraged to apply by clicking the link below to submit their application. Please ensure your resume and cover letter highlight your relevant experience and passion for hospitality.
