About Company
Econet Telecom Lesotho is a leading and innovative telecommunications company dedicated to connecting people and businesses across the Kingdom of Lesotho. As a pioneer in the industry, we pride ourselves on delivering cutting-edge mobile network services, internet solutions, and digital innovations that empower communities and drive economic growth. Our commitment extends beyond technology; we foster a vibrant workplace culture that values integrity, teamwork, continuous learning, and outstanding customer service. We believe in investing in our people, providing a supportive environment where talent can flourish, and individual contributions lead to collective success. Join Econet Telecom Lesotho and become part of a dynamic team that is shaping the future of connectivity in Lesotho.
Job Description
Are you an exceptionally organised, personable, and proactive individual with a passion for creating a welcoming atmosphere? Econet Telecom Lesotho is seeking a dedicated and enthusiastic Receptionist to be the vibrant first point of contact for our valued clients, partners, and employees at our Ha Lekhoro office in Teyateyaneng. This isn’t just a front-desk job; it’s a pivotal role where you’ll shape the initial perception of our brand and ensure the smooth flow of our daily operations.
As our Receptionist, you will be the face and voice of Econet Telecom Lesotho, embodying our unwavering commitment to excellence and outstanding customer service. Your daily responsibilities will span a wide range, from warmly greeting visitors with a professional demeanour and directing them appropriately to managing incoming calls with professionalism and efficiency, ensuring messages are accurately relayed. You will play a crucial role in maintaining an organised, tidy, and inviting reception area, ensuring it consistently reflects our high standards of professionalism and corporate image. Beyond direct interaction, you’ll provide essential administrative support to various departments, which may include managing incoming and outgoing mail, scheduling appointments and meetings, maintaining basic office supplies inventory, and assisting with data entry tasks. This position requires someone who can multitask effectively in a dynamic and fast-paced environment, anticipate needs proactively, and handle diverse situations with grace, diplomacy, and a strong problem-solving attitude.
We are looking for an individual who takes initiative, possesses impeccable communication skills, both verbal and written, and has a strong understanding of modern office procedures and equipment. Your ability to calmly manage unexpected situations, prioritise tasks, and maintain confidentiality will be key to your success. You will be instrumental in ensuring that every visitor and caller receives a positive, efficient, and memorable experience, thereby upholding Econet’s reputation for reliability, innovation, and unwavering customer focus. This role offers an opportunity to be at the heart of our operations, contributing significantly to our internal coordination and external perception. If you thrive in a supportive team environment, are meticulously organised, possess a keen eye for detail, and are eager to contribute to the operational success of a leading telecommunications company that connects communities, we strongly encourage you to apply. Join us and become an integral part of a team that keeps Lesotho connected and continually strives for excellence in every interaction!
Key Responsibilities
- Warmly greet and welcome visitors, clients, and employees with a professional and friendly demeanor.
- Manage a multi-line phone system, directing calls, taking messages, and handling inquiries efficiently.
- Maintain the reception area, ensuring it is tidy, presentable, and reflective of the company's image.
- Sort and distribute incoming mail, packages, and deliveries, and prepare outgoing correspondence.
- Schedule and coordinate meetings, appointments, and conference room bookings.
- Provide administrative support to various departments, including data entry, filing, and photocopying.
- Monitor and manage office supply inventory, placing orders as needed.
- Assist with basic IT support issues or direct to appropriate personnel.
- Handle confidential information with discretion and professionalism.
- Assist with other ad-hoc administrative tasks as required.
Required Skills
- Excellent verbal and written communication skills in English and Sesotho.
- Proven experience as a Receptionist, Front Office Representative, or similar role (1 year minimum).
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational and multitasking abilities.
- Exceptional customer service and interpersonal skills.
- Ability to be resourceful and proactive when issues arise.
- Professional attitude and appearance.
Preferred Qualifications
- A diploma or certificate in Office Administration, Business Management, or a related field.
- Experience with office equipment (e.g., fax machines, printers, projectors).
- Familiarity with telecommunications industry practices or terminology.
Perks & Benefits
- Competitive salary package.
- Comprehensive health insurance.
- Paid time off and holidays.
- Opportunities for professional development and training.
- Employee discounts on company products and services.
- A supportive and collaborative work environment.
- Contribution to a leading national telecommunications company.
How to Apply
Eager to make a great first impression? Please click on the application link below to visit our careers page. Submit your comprehensive CV and a cover letter detailing your relevant experience and why you are the perfect fit for this role at Econet Telecom Lesotho. We look forward to receiving your application!