About Company
Are you passionate about animal welfare and thrive in a supportive team environment? Career.zycto is an innovative organization dedicated to connecting top talent with leading veterinary practices across Germany. We understand the vital role a compassionate and efficient veterinary receptionist plays in a clinic’s success and client satisfaction. Join us to be part of a network that values your unique skills and commitment to animal care. We champion professional growth and foster a culture where every team member feels valued and empowered to make a difference.
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Job Description
Career.zycto is excited to be recruiting on behalf of a reputable and caring veterinary practice in Mönchengladbach, seeking a dedicated and enthusiastic Part-Time Veterinary Receptionist to join their welcoming team. This is a crucial role within the clinic, serving as the first point of contact for clients and their beloved pets, setting the tone for their entire visit. We are looking for someone with a genuine love for animals, exceptional organizational skills, and a warm, empathetic demeanor.
As a Veterinary Receptionist, you will be the friendly face and calm voice of the practice, managing a bustling front office while providing outstanding client service. Your day will involve a dynamic mix of responsibilities, from scheduling appointments and handling client inquiries to processing payments and maintaining accurate patient records. You’ll play an indispensable role in ensuring the smooth daily operations of the clinic, contributing directly to client satisfaction and efficient care delivery. We pride ourselves on creating a supportive atmosphere where every team member, including our receptionists, feels valued and integral to the success of our furry patients’ health journey. This part-time position offers flexibility and the chance to become a cherished member of a close-knit team committed to animal well-being. If you’re looking for a rewarding role where your compassion and administrative talents can shine, this is the perfect opportunity to make a tangible impact in the Mönchengladbach community.
Key Responsibilities
- Warmly greet clients and their pets upon arrival, creating a welcoming and calm environment.
- Efficiently manage the appointment schedule, including booking, confirming, and rescheduling.
- Answer incoming phone calls, emails, and in-person inquiries with professionalism and empathy.
- Process client payments, handle billing, and manage end-of-day financial reconciliation.
- Maintain accurate and confidential patient records, ensuring all details are current.
- Prepare client examination rooms and ensure the waiting area remains clean, tidy, and inviting.
- Assist veterinarians and veterinary nurses with administrative tasks as required.
- Manage incoming and outgoing mail, deliveries, and clinic correspondence.
- Educate clients on basic pet care products, services, and preventive health measures.
- Oversee inventory of office supplies and client-facing materials, placing orders as needed.
Required Skills
- Excellent verbal and written communication skills in German.
- Proven organizational and multitasking abilities in a fast-paced environment.
- Strong proficiency with standard office software (e.g., Microsoft Office Suite).
- Exceptional compassion and empathy for animals and their owners.
- Prior experience in a customer service-oriented role.
- Ability to handle stressful situations with grace and professionalism.
- Basic understanding of veterinary terminology or willingness to learn quickly.
Preferred Qualifications
- Previous experience working in a veterinary clinic or medical office setting.
- Familiarity with veterinary practice management software (e.g., easyVET, Vetmaxx).
- Proficiency in English or other languages is a plus for diverse clientele.
- Completed vocational training in an administrative, medical assistant, or related field.
Perks & Benefits
- Competitive hourly wage with opportunities for growth.
- Flexible part-time working hours to support work-life balance.
- Opportunity to work within a dedicated, passionate, and supportive team.
- Ongoing professional development and training opportunities.
- Employee discounts on veterinary services and products for your own pets.
- Modern and well-equipped clinic facilities.
- A chance to make a real difference in the lives of animals and their families.
How to Apply
Ready to make a difference in the lives of pets and their families? We encourage you to click the application link below to submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application!
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