About Company
Join Career.zycto, a dynamic and forward-thinking company dedicated to revolutionizing how businesses connect with their customers. We believe exceptional support is the cornerstone of lasting relationships. For a Customer Email Support Specialist, this means an environment where your voice is heard, your skills are developed, and your contribution directly impacts our success. We’re building a team in Lokoja focused on innovation, empathy, and making every customer interaction a positive one. If you’re passionate about service and clear communication, you’ll thrive here, helping us grow and maintain our customer base through outstanding support.
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Job Description
Career.zycto is seeking a dedicated and detail-oriented Customer Email Support Specialist to join our vibrant team in Felele, Lokoja. In this crucial role, you will be the primary point of contact for our customers, providing timely, accurate, and empathetic assistance via email. We are looking for someone who is not only proficient in written communication but also possesses a genuine desire to resolve issues and enhance the customer experience. This position offers a fantastic opportunity to be an integral part of a growing company, directly influencing customer satisfaction and loyalty.
You will be responsible for handling a wide range of customer inquiries, from product questions and service issues to technical support and general feedback. Your ability to articulate complex information clearly, concisely, and patiently will be key to success. We value proactive problem-solvers who can work independently while also collaborating effectively with internal teams to escalate and resolve more complex cases. If you are passionate about delivering exceptional service and eager to contribute to a positive brand image, we encourage you to apply and become a valued member of the Career.zycto family.
Key Responsibilities
- Respond to customer inquiries and issues via email in a timely, accurate, and professional manner.
- Diagnose and troubleshoot customer problems, providing clear step-by-step solutions or escalating to appropriate teams when necessary.
- Maintain a high level of customer satisfaction through empathetic and effective communication.
- Document customer interactions and solutions accurately in our CRM system.
- Identify and report recurring customer issues or trends to improve product/service offerings.
- Collaborate with other departments to ensure a seamless customer experience.
- Stay updated on product knowledge, service changes, and company policies.
Required Skills
- Excellent written communication skills with impeccable grammar and spelling.
- Proven ability to articulate complex information clearly and concisely.
- Strong problem-solving and analytical abilities.
- Proficiency in using email platforms and CRM software.
- Ability to work independently and manage time effectively.
- A patient, empathetic, and customer-focused approach.
Preferred Qualifications
- Previous experience in a customer service or email support role.
- Familiarity with the [mention a relevant industry type, e.g., 'SaaS', 'e-commerce', 'financial services'] industry.
- Experience with Zendesk, Freshdesk, or similar customer support tools.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health insurance package.
- Opportunities for professional development and career growth.
- A supportive and collaborative work environment.
- Paid time off and holidays.
- Employee wellness programs.
How to Apply
If you are ready to bring your exceptional email support skills to Career.zycto and become a vital part of our team in Felele, Lokoja, please click on the application link below to submit your resume and a brief cover letter outlining why you are the ideal candidate for this role. We look forward to reviewing your application!
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