About Company
Propelling individuals towards rewarding careers is the core mission at Career.zycto. We are a dynamic, forward-thinking recruitment firm dedicated to connecting top talent with innovative companies across diverse sectors. Our commitment to fostering growth and providing unparalleled support creates an empowering environment for every team member. An IT Troubleshooting Assistant here will thrive, leveraging cutting-edge tools to support our vital infrastructure, ensuring seamless operations for our global remote workforce. Join us and be instrumental in building a future where talent meets opportunity, all from the comfort of your home office.
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Job Description
Are you a problem-solver with a passion for technology, seeking a fulfilling remote role? Career.zycto invites a dedicated and proactive Remote IT Troubleshooting Assistant to join our burgeoning team. In this pivotal work-from-home position based out of Al Satwa, Dubai, you will be the first line of defense against technical disruptions, ensuring our global remote workforce remains productive and connected. This isn’t just about fixing issues; it’s about empowering colleagues, understanding their needs, and implementing lasting solutions that enhance their daily workflow. You’ll be instrumental in maintaining the seamless operation of our diverse IT ecosystem, from software applications and cloud-based platforms to hardware peripherals and network connectivity.
Your day-to-day will involve diagnosing and resolving a wide array of technical challenges, providing patient and clear guidance to users, and meticulously documenting support interactions. We’re looking for someone who can translate complex technical jargon into understandable language, demonstrating exceptional communication skills both written and verbal. This role offers the unique opportunity to work autonomously within a supportive team structure, contributing directly to the efficiency and success of our international operations. You will leverage remote support tools, incident management systems, and a comprehensive knowledge base to deliver timely and effective solutions. Proactive identification of recurring issues and participation in creating preventative measures will also be a key aspect of your contribution.
At Career.zycto, we understand the importance of a robust and reliable IT infrastructure, especially for a remote-first organization. Your expertise will directly impact employee satisfaction and productivity, making you an invaluable asset. If you’re eager to grow your IT support expertise, embrace new technologies, and contribute to a company that values innovation and employee well-being, Career.zycto is your next destination. We believe in providing the tools, training, and trust our remote employees need to excel, making this an ideal environment for a self-starter passionate about IT support. We encourage continuous learning and offer pathways for professional development within our growing IT department. Join us in shaping a future where technology seamlessly supports human potential.
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Key Responsibilities
- Provide first-line technical support to remote employees via chat, email, and phone.
- Diagnose and troubleshoot hardware, software, network, and system issues efficiently.
- Install, configure, and maintain software applications and operating systems.
- Assist with user account management, password resets, and access permissions.
- Document all support interactions, resolutions, and recurring problems in the ticketing system.
- Escalate complex issues to senior IT staff when necessary, ensuring thorough hand-off.
- Educate users on best practices for system usage and basic troubleshooting.
- Monitor system performance and identify potential issues proactively.
- Participate in creating and updating IT knowledge base articles and documentation.
Required Skills
- Strong proficiency in Windows and macOS operating systems.
- Experience with Microsoft 365 (Outlook, Word, Excel, Teams) and G Suite.
- Basic understanding of network concepts (TCP/IP, Wi-Fi, VPN).
- Familiarity with remote desktop software and helpdesk ticketing systems.
- Excellent problem-solving and analytical abilities.
- Exceptional verbal and written communication skills in English.
- Ability to work independently and manage time effectively in a remote environment.
- Customer-service oriented with a patient and empathetic approach.
Preferred Qualifications
- CompTIA A+, Network+, or similar IT certifications.
- Experience with cloud platforms (e.g., Azure, AWS, Google Cloud).
- Familiarity with basic scripting (PowerShell, Python) for automation.
- Previous experience in a remote IT support role.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
Perks & Benefits
- Competitive monthly salary.
- Fully remote work model, offering flexibility.
- Opportunities for professional development and certifications.
- Comprehensive health benefits package (local regulations allowing).
- Generous paid time off and public holidays.
- Supportive and collaborative team environment.
- Access to modern tools and technologies for remote work.
How to Apply
Interested candidates are encouraged to apply directly through our official career portal by clicking the application link below. Please ensure your resume highlights your relevant IT troubleshooting experience and comfort with remote work environments. We look forward to reviewing your application!
