About Company
Are you passionate about making guests feel welcome and valued? Career.zycto is your gateway to an exciting role within Liverpool’s vibrant hospitality scene. We specialize in connecting dedicated individuals like you with leading hotels that prioritize exceptional service. Here, your enthusiasm for guest satisfaction will be recognized and nurtured, offering a path to grow your career in an environment where every interaction makes a difference. Join us in shaping memorable experiences for travelers and locals alike. We champion your ambition to thrive in a dynamic, people-focused industry.
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Job Description
Join a prestigious hotel in the vibrant Croxteth area of Liverpool as a Hotel Porter, where every day presents an opportunity to create exceptional guest experiences. This pivotal role is perfect for an energetic, resourceful, and service-oriented individual who takes immense pride in making a tangible difference from the moment guests arrive. As a Hotel Porter, you are often the first and last point of contact, a true ambassador who sets the tone for their stay and leaves a lasting, positive impression. You’ll be instrumental in ensuring a seamless, comfortable, and memorable journey for every visitor, from the swift and careful handling of luggage to providing attentive assistance with various needs and requests.
This isn’t merely about moving bags; it’s about embodying the hotel’s unwavering commitment to outstanding hospitality and personalized service. You will play a crucial role in maintaining the impeccable standards of service, demonstrating efficiency, discretion, and a proactive approach to guest care. Your day will involve a variety of tasks, including managing luggage storage, assisting with packages and deliveries, and occasionally escorting guests to their rooms while gracefully providing valuable information about hotel facilities, local points of interest, and current events in Liverpool. A keen eye for detail, excellent organizational skills, and a genuine desire to anticipate guest needs are paramount in this dynamic and fast-paced environment.
We are seeking someone who is not only physically capable and reliable but also possesses exceptional communication skills, a genuinely friendly demeanor, and a consistently professional appearance. You will be a vital part of a dedicated front-of-house team, working collaboratively with concierge, reception, and other departments to ensure the smooth and efficient operation of guest services. This role offers an incredible chance to work in a bustling atmosphere, meet people from all walks of life, and contribute directly to the hotel’s esteemed reputation for excellence in the hospitality sector. If you are passionate about delivering top-tier service, thrive in a lively setting, and are eager to be the welcoming face of a top-tier establishment, we strongly encourage you to apply. This position promises a rewarding career path for those committed to unparalleled guest satisfaction and operational excellence, offering opportunities for skill development and progression within the hospitality industry.
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Key Responsibilities
- Warmly greet and welcome guests upon arrival and departure, offering assistance with luggage.
- Efficiently transport guest luggage to and from rooms, ensuring care and security.
- Assist guests with inquiries, directions, and provide information about hotel services and local attractions.
- Handle and store luggage and parcels securely, maintaining accurate records.
- Assist with the delivery of messages, newspapers, and other items to guest rooms.
- Support the front desk and concierge team with various tasks as needed.
- Maintain a clean and tidy lobby and entrance area.
- Operate and maintain luggage carts and other equipment safely.
- Respond promptly and courteously to all guest requests and resolve minor issues.
- Adhere to all hotel safety and security procedures.
Required Skills
- Excellent customer service and communication skills.
- Ability to lift and carry heavy luggage safely.
- Strong interpersonal skills with a friendly and approachable demeanor.
- Proactive attitude and ability to anticipate guest needs.
- Professional appearance and conduct.
- Ability to work effectively in a fast-paced environment.
- Reliability and punctuality.
- Basic knowledge of local area attractions and services.
Preferred Qualifications
- Previous experience in a hotel porter or similar customer-facing role.
- Proficiency in additional languages is a plus.
- Knowledge of hotel property management systems (PMS).
Perks & Benefits
- Competitive salary and gratuities.
- Comprehensive training and development programs.
- Opportunities for career advancement within the hospitality sector.
- Employee discount programs for hotel stays and services.
- Meals provided during shifts.
- Uniform provided and laundered.
- Vibrant and supportive team environment.
How to Apply
To apply for this exciting opportunity, please click on the application link below. Ensure your resume highlights your customer service experience and your enthusiasm for the hospitality industry. We look forward to reviewing your application!
