About Company
Are you driven by the desire to build and nurture thriving online communities? At Career.zycto, we are at the forefront of digital innovation, deeply committed to creating engaging platforms where individuals connect, learn, and grow. We offer a dynamic, inclusive environment perfect for a Community Manager who thrives on creativity and direct impact. Here, your voice shapes our brand’s narrative and strengthens our user base, making a tangible difference daily. Join a team where your passion for community building is celebrated and cultivated.
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Job Description
Career.zycto is seeking a passionate and proactive Community Manager to join our vibrant team in Potsdam. In this crucial role, you will be the heart of our online ecosystem, responsible for cultivating a positive, engaging, and supportive environment for our users. You’ll work tirelessly to foster meaningful connections, encourage participation, and ensure our community feels valued and heard. This isn’t just about managing discussions; it’s about leading the charge in building brand advocacy, gathering invaluable user insights, and translating community sentiment into actionable strategies that drive product development and marketing efforts. If you’re an empathetic communicator, a natural leader, and someone who thrives on creating shared experiences, this is your opportunity to make a significant impact. We are looking for an individual who can blend strategic thinking with hands-on engagement, continuously seeking innovative ways to grow and strengthen our digital presence. You’ll be instrumental in shaping our online identity and ensuring a consistent, positive brand experience across all touchpoints. Join us and help build something truly special, connecting people and ideas in an exciting, fast-paced environment.
Key Responsibilities
- Develop, implement, and manage community engagement strategies across various platforms to foster a vibrant and interactive user base.
- Actively moderate user-generated content, discussions, and comments, ensuring adherence to community guidelines and maintaining a positive atmosphere.
- Create compelling and shareable content (e.g., social media posts, newsletters, blog articles) that resonates with our community members.
- Plan, organize, and host online events, webinars, and Q&A sessions to boost engagement and provide value to the community.
- Monitor, track, and report on community growth, engagement metrics, and sentiment to inform strategic decisions.
- Identify and engage with key community influencers and brand advocates, fostering strong relationships.
- Serve as the primary point of contact for community inquiries, feedback, and support, escalating complex issues to relevant internal teams.
- Collaborate closely with marketing, product development, and customer support teams to ensure a consistent brand voice and integrated community efforts.
- Stay abreast of industry trends, community management best practices, and new tools to continually optimize our strategies.
- Develop and maintain a deep understanding of our target audience and their needs to tailor communication and initiatives effectively.
Required Skills
- Proven experience (2+ years) in community management, social media management, or content creation.
- Exceptional written and verbal communication skills in English, with a strong ability to craft engaging messages.
- Deep understanding and proficiency with major social media platforms and online community tools.
- Strong interpersonal skills with a natural ability to connect with people and build rapport.
- Excellent organizational skills and the ability to manage multiple projects simultaneously.
- Demonstrated ability to handle challenging situations with diplomacy and professionalism.
- Basic knowledge of analytics tools to track community performance and engagement.
Preferred Qualifications
- Bachelor's degree in Marketing, Communications, Public Relations, or a related field.
- Familiarity with community management software and CRM systems.
- Experience in a technology or software-as-a-service (SaaS) industry.
- Proficiency in German is a significant plus, given our location in Potsdam.
- Experience with graphic design tools (e.g., Canva, Adobe Creative Suite) for content creation.
Perks & Benefits
- Competitive salary and comprehensive benefits package.
- Generous vacation policy and flexible working hours (within an on-site framework).
- Opportunities for professional development and continuous learning.
- A modern, vibrant office environment in the heart of Potsdam.
- Regular team events, social gatherings, and a collaborative company culture.
- Contribution to your public transport costs.
- Complimentary snacks and beverages in the office.
How to Apply
Ready to be the voice of our community? If you are a proactive, empathetic, and results-driven individual passionate about building meaningful connections, we encourage you to apply! Please click on the application link below to submit your resume and a cover letter detailing why you are the perfect fit for this role at Career.zycto. We look forward to reviewing your application and learning more about how you can help us grow our vibrant community.
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