About Company
Elevate your career journey with Career.zycto, a dynamic and forward-thinking organization at the forefront of digital services innovation. For a meticulous Subscriptions Clerk, this is an unparalleled opportunity to thrive in an environment where precision and customer engagement are paramount. We foster a culture of continuous learning and recognize the critical role our administrative professionals play in client satisfaction and operational excellence. Join our dedicated team, headquartered in the vibrant city of Cottbus, and contribute directly to our mission of delivering seamless and valuable experiences to our growing subscriber base. Here, your organizational prowess will make a tangible impact.
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Job Description
Are you a highly organized individual with a keen eye for detail and a passion for exceptional customer service? Career.zycto is seeking a dedicated and efficient Part-Time Subscriptions Clerk to join our vibrant team in Cottbus. This pivotal role involves managing the lifecycle of our customer subscriptions, ensuring accuracy, timeliness, and customer satisfaction at every touchpoint. As a Subscriptions Clerk, you will be the backbone of our subscription operations, handling new sign-ups, renewals, amendments, and cancellations with precision and a professional demeanor.
Your daily tasks will be diverse, ranging from processing incoming orders and managing customer accounts in our CRM system to assisting with billing inquiries and ensuring data integrity across our platforms. This position requires strong administrative capabilities, excellent communication skills, and the ability to work independently while also contributing positively to a collaborative team environment. You will play a crucial role in maintaining our customer relationships and supporting our ongoing growth by ensuring that our subscription services run smoothly and efficiently. We are looking for someone who thrives in a fast-paced setting, is proactive in identifying and resolving issues, and is committed to upholding the highest standards of data accuracy and customer care. This is an excellent opportunity for someone seeking flexible hours while making a significant contribution to a leading digital services company.
Key Responsibilities
- Process new subscription orders, renewals, upgrades, and cancellations accurately and efficiently.
- Manage and update customer subscription accounts within the company's CRM system.
- Respond to subscription-related inquiries via email and phone, providing timely and professional assistance.
- Assist with billing questions, payment processing, and reconcile discrepancies as needed.
- Maintain meticulous records of all subscription transactions and customer interactions.
- Generate regular reports on subscription metrics, renewals, and customer churn.
- Collaborate closely with sales, customer service, and finance teams to ensure seamless service delivery.
- Ensure strict compliance with data protection regulations and company policies.
- Contribute to the continuous improvement of subscription management processes and systems.
Required Skills
- Proven organizational and administrative skills with exceptional attention to detail.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) for data management and communication.
- Strong verbal and written communication skills in both German and English.
- Experience with CRM software or subscription management platforms.
- Ability to work independently, prioritize tasks, and manage time effectively.
- A customer-centric approach with strong problem-solving abilities.
- Basic understanding of accounting principles related to billing and payments.
Preferred Qualifications
- Previous experience in a subscription-based business model or similar administrative role.
- Familiarity with digital services or media industry operations.
- Additional language skills (e.g., Polish, Czech) are a plus.
- Experience with data analysis tools or reporting functionalities.
Perks & Benefits
- Flexible part-time working hours to support work-life balance.
- Competitive hourly wage commensurate with experience.
- Opportunities for professional development and skill enhancement.
- A supportive and friendly work environment in a dynamic company.
- Contribution to a growing company in the digital services sector.
- Convenient office location in the heart of Cottbus.
How to Apply
To apply for this exciting Part-Time Subscriptions Clerk position, please click on the application link below. We encourage you to submit your detailed CV and a cover letter outlining your relevant experience and why you are the ideal candidate for this role. We look forward to hearing from you!
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