About Company
Join Career.zycto and become an integral part of a forward-thinking team dedicated to connecting talent with opportunity. We pride ourselves on fostering an inclusive and dynamic workplace where every voice matters, and professional growth is actively encouraged. As a Customer Service Advisor, you’ll find a supportive environment that champions clear communication and problem-solving, enabling you to deliver exceptional support while continuously honing your skills. Our mission is to empower individuals and businesses, and we believe our team members are at the heart of achieving that vision.
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Job Description
Are you a proactive and empathetic communicator with a passion for helping people? Career.zycto is seeking a dedicated Customer Service Advisor to join our vibrant team in New Town, Edinburgh. This role is crucial to our mission, as you will be the primary point of contact for our valued clients and candidates, ensuring a seamless and positive experience across all touchpoints.
As a Customer Service Advisor, you will be responsible for providing exceptional support through various channels, including phone, email, and potentially live chat. Your day will involve handling inquiries, resolving issues, and offering guidance on a wide range of topics related to our services. We are looking for someone who can not only solve problems efficiently but also build rapport, understand underlying needs, and offer solutions that genuinely add value. This isn’t just about answering questions; it’s about making a real difference in someone’s journey, whether they are a candidate seeking their next career move or a client looking to strengthen their team.
We operate in a fast-paced yet supportive environment where teamwork and continuous learning are highly valued. You’ll have access to comprehensive training and ongoing development opportunities to ensure you’re always at the top of your game. If you thrive on variety, enjoy overcoming challenges, and are committed to delivering service excellence with a friendly and professional demeanor, then Career.zycto is the place for you. We believe that an outstanding customer experience is the cornerstone of our success, and your contribution will be vital in maintaining our reputation for quality and reliability. Come join us and grow your career while making a tangible impact!
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Key Responsibilities
- Serve as the primary point of contact for customer inquiries via phone, email, and other communication channels.
- Actively listen to customers to understand their needs and provide accurate, comprehensive, and timely solutions.
- Resolve customer complaints and issues with empathy and efficiency, escalating complex cases when necessary.
- Maintain thorough and accurate records of customer interactions and transactions using our CRM system.
- Provide information about products, services, and company policies to ensure customer understanding.
- Proactively identify opportunities to improve customer satisfaction and contribute to process enhancements.
- Collaborate with internal teams to ensure a consistent and positive customer experience.
- Stay updated on industry trends, product knowledge, and service updates to better assist customers.
- Adhere to company guidelines and service level agreements (SLAs) for all customer interactions.
Required Skills
- Proven experience in a customer service role (phone, email, or chat support).
- Excellent verbal and written communication skills in English.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and standard office applications (e.g., Microsoft Office Suite).
- Ability to work independently and as part of a team in a fast-paced environment.
- High level of empathy, patience, and professional demeanor.
Preferred Qualifications
- Experience in the recruitment or staffing industry.
- Familiarity with various customer service tools and technologies.
- Ability to speak additional languages relevant to our customer base.
- A track record of exceeding customer satisfaction targets.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Generous paid time off and public holidays.
- Comprehensive health and wellness benefits package.
- Opportunities for professional development and career advancement.
- Supportive and collaborative team environment.
- Regular social events and team-building activities.
- Modern office space in the heart of New Town, Edinburgh.
- Employee assistance program.
How to Apply
If you are eager to contribute to a dynamic team and possess the skills and passion for delivering outstanding customer service, we encourage you to apply! Please click on the application link below to submit your resume and a cover letter outlining your relevant experience and why you believe you are the ideal candidate for this role. We look forward to hearing from you!
