About Company
Ready to put your technical prowess to work in a dynamic environment? Career.zycto is a rapidly growing technology solutions provider, deeply committed to fostering innovation and supporting our clients’ digital transformations. We believe that robust IT infrastructure is the backbone of modern business, and our dedicated team is at the forefront of delivering seamless, efficient, and secure technology experiences. For an IT Technician, this means direct engagement with cutting-edge hardware and software, constant learning, and the satisfaction of solving real-world challenges that empower our users daily. Join us in shaping the future of tech support!
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Job Description
Career.zycto is seeking a dedicated and skilled IT Technician to join our vibrant team in Canonmills, Edinburgh. In this crucial role, you will be the frontline expert responsible for ensuring our hardware infrastructure is robust, reliable, and continuously optimized. This isn’t just about fixing things; it’s about proactively setting up, configuring, and maintaining a wide array of IT equipment to empower our internal teams and external clients. We are looking for an individual with a keen eye for detail, a problem-solving mindset, and a passion for all things hardware. You will manage the entire lifecycle of our devices, from unboxing and initial setup to advanced troubleshooting and eventual decommissioning, ensuring minimal downtime and maximum efficiency.
This position offers an exciting opportunity to work with diverse technologies, ranging from desktop computers and laptops to printers, network devices, and specialized peripherals. You’ll play a vital part in onboarding new employees by setting up their workstations, deploying essential software, and providing initial technical support. Beyond the day-to-day, you’ll contribute to documentation, inventory management, and the continuous improvement of our IT processes. If you thrive in a fast-paced environment, enjoy tackling technical challenges head-on, and are eager to grow your career within a supportive and forward-thinking company, then we encourage you to apply. You’ll be an integral part of a team that values collaboration, innovation, and delivering exceptional technical service.
Key Responsibilities
- Perform initial setup, configuration, and deployment of new hardware including desktops, laptops, mobile devices, and peripherals.
- Diagnose, troubleshoot, and resolve hardware and software issues efficiently, ensuring minimal disruption to operations.
- Conduct preventative maintenance and regular checks on IT equipment to ensure optimal performance and longevity.
- Manage IT asset inventory, including tracking hardware assignments, movements, and decommissioning.
- Provide technical support to end-users, addressing queries and resolving issues related to hardware functionality, network connectivity, and basic software operation.
- Collaborate with senior IT staff on larger infrastructure projects and system upgrades.
- Install and configure operating systems and essential software applications.
- Maintain clear and concise documentation of IT procedures, configurations, and troubleshooting steps.
- Ensure adherence to security protocols and data protection policies across all hardware devices.
- Assist with network cabling, patch panel management, and other physical infrastructure tasks as needed.
Required Skills
- Minimum 2 years of hands-on experience in an IT support or technician role.
- Proficiency in diagnosing and troubleshooting hardware issues for desktops, laptops, and printers.
- Strong knowledge of Windows operating systems (Windows 10/11) and basic understanding of macOS.
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP) and basic network troubleshooting.
- Experience with Microsoft Office Suite and common business applications.
- Excellent problem-solving abilities and attention to detail.
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Ability to work independently and as part of a team in a fast-paced environment.
Preferred Qualifications
- Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator).
- Experience with mobile device management (MDM) solutions.
- Knowledge of IT service management (ITSM) tools.
- Experience in a client-facing support role.
- Higher education qualification in IT, Computer Science, or a related field.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Generous paid time off and public holidays.
- Comprehensive health and dental insurance package.
- Opportunities for professional development and industry certification support.
- Company-sponsored training and workshops.
- Modern, collaborative office environment in Canonmills, Edinburgh.
- Regular team-building events and social gatherings.
- Employee assistance program.
- Cycle-to-work scheme.
How to Apply
If you are ready to take on this exciting challenge and contribute to a growing team, we encourage you to apply today! Please click on the application link below to submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application.
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