About Company
Launching your career in hospitality? Career.zycto provides unparalleled opportunities for growth within a dynamic and supportive environment. We believe in fostering talent from the ground up, offering comprehensive training and mentorship to turn your potential into professional success. For an aspiring Room Service Coordinator, our commitment to exceptional guest experiences and team development creates the perfect platform to learn, excel, and make a tangible impact from day one. Join us and discover a workplace where your enthusiasm is valued and your future is bright.
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Job Description
Are you a highly organized individual with a passion for delivering exceptional service? Career.zycto is excited to announce an opening for a Room Service Coordinator to join our dedicated team in Burlington, Ontario. This entry-level position is perfect for someone eager to start their career in the vibrant hospitality industry, with no prior experience necessary. We are looking for an enthusiastic and detail-oriented individual who is committed to ensuring our guests receive the highest standard of care and satisfaction.
As a Room Service Coordinator, you will be the central point of contact for all guest requests related to room service, playing a pivotal role in creating memorable experiences. You will manage orders, coordinate with kitchen and delivery staff, and ensure timely and accurate service. Your ability to communicate clearly, multitask effectively, and maintain a calm demeanor under pressure will be key to your success. This role offers an incredible opportunity to learn the intricacies of hotel operations, develop valuable customer service skills, and grow within a supportive and fast-paced environment. If you’re ready to jumpstart your career, we provide all the training and tools you’ll need to thrive. We value a proactive approach, a positive attitude, and a genuine desire to go above and beyond for our guests. Join Career.zycto and become an integral part of a team that prides itself on excellence and hospitality, helping us deliver a seamless and delightful experience to every guest. This is more than just a job; it’s a foundation for a rewarding career where your contributions are recognized and celebrated.
Key Responsibilities
- Receive and accurately process room service orders via phone and internal systems.
- Liaise effectively with kitchen staff to ensure orders are prepared according to guest specifications and timing.
- Coordinate with delivery personnel to dispatch orders promptly and efficiently.
- Maintain clear and constant communication with guests regarding order status, special requests, or potential delays.
- Handle guest inquiries, concerns, and complaints professionally and efficiently, escalating issues when necessary.
- Ensure accurate billing for all room service orders, including special charges and gratuities.
- Monitor inventory of room service amenities and supplies, reporting shortages to management.
- Contribute to maintaining a clean, organized, and efficient room service work area.
- Adhere strictly to all health, safety, and hygiene standards and procedures.
- Assist with other administrative duties as required to support hotel operations.
Required Skills
- Excellent verbal and written communication skills.
- Strong organizational abilities and attention to detail.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Customer-centric mindset with a friendly and helpful demeanor.
- Basic computer proficiency for order entry and communication.
- Problem-solving skills and a proactive approach to challenges.
- A positive attitude and a willingness to learn and adapt.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
Preferred Qualifications
- High school diploma or equivalent.
- Previous experience in a customer service role (any industry is a plus).
- Familiarity with POS systems in a hospitality setting.
- Basic knowledge of food and beverage service.
Perks & Benefits
- Comprehensive training and mentorship program.
- Opportunities for career advancement within the company.
- Employee discounts on various services.
- Health and dental benefits package after probation period.
- Paid time off and holiday pay.
- Positive and supportive work environment.
- Complimentary meals during shifts.
- Employee recognition programs.
How to Apply
Eager to embark on a fulfilling career in hospitality? We invite you to apply by clicking the link below. Please ensure your resume highlights your enthusiasm, organizational skills, and commitment to excellent service. We look forward to reviewing your application!
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