About Company
Goodlife Pharmacy is East Africa’s largest and fastest-growing pharmacy chain, dedicated to providing accessible, affordable, and quality healthcare solutions. With numerous branches across Kenya and Uganda, we strive to make a positive impact on the health and well-being of the communities we serve. Our mission is to provide an unmatched client experience through highly qualified personnel and a wide range of essential medicines, health products, and value-added services. We believe in fostering a supportive environment where our employees can grow, learn, and contribute significantly to our shared vision of healthier lives.
Job Description
Are you eager to begin a fulfilling career in healthcare, even without prior experience? Goodlife Pharmacy, East Africa’s largest and fastest-growing pharmacy chain, is seeking enthusiastic and compassionate individuals to join our team as Pharmacy Assistants specializing in Counter Help at our Thika branch. This entry-level role is perfect for someone with a strong desire to learn, an excellent customer service ethic, and a genuine passion for helping people navigate their health and wellness journeys. You will be the friendly and welcoming face of our pharmacy, providing essential support to our licensed pharmacists and ensuring our valued customers receive outstanding service and empathetic care every time they walk through our doors.
At Goodlife Pharmacy, we believe in investing in our people and nurturing talent from the ground up. If you’re looking for a dynamic workplace where you can grow professionally, acquire invaluable skills, and make a tangible, positive difference in the community’s well-being, this is your exceptional opportunity. We understand that starting a new career can be daunting, which is why we offer comprehensive on-the-job training designed to equip you with all the necessary knowledge of pharmacy operations, best practices in customer interaction, and essential healthcare support functions. You’ll learn how to handle prescriptions, manage over-the-counter sales, assist with inventory, and maintain a clean and organized environment, all under the guidance of experienced professionals.
We foster a supportive, inclusive, and collaborative environment where every team member is valued, respected, and encouraged to excel. Your contribution will directly impact our mission to make quality healthcare accessible and understandable for everyone in Thika and beyond. This role is more than just a job; it’s a chance to embark on a meaningful career path where your compassion and dedication can truly shine. Join Goodlife Pharmacy and become an integral part of a team committed to promoting healthier lives and building stronger communities, starting right here in Thika.
Key Responsibilities
- Greet and assist customers warmly and efficiently at the pharmacy counter, providing a positive first impression.
- Process over-the-counter sales accurately and assist customers in locating products and understanding their usage.
- Assist licensed pharmacists in the preparation and dispensing of prescriptions, ensuring accuracy and strict adherence to protocols, under direct supervision.
- Maintain accurate patient records and manage prescription queues efficiently to optimize workflow.
- Handle cash and card transactions, process payments, and manage returns according to company policies and procedures.
- Answer phone calls professionally, direct inquiries to the appropriate personnel, and schedule appointments as needed.
- Manage pharmacy inventory, including stocking shelves, monitoring expiry dates, and assisting with order placement and receiving.
- Ensure the pharmacy premises are clean, tidy, and well-organized at all times, adhering to health and safety standards.
- Adhere strictly to all health and safety regulations, as well as company policies and operational procedures.
- Provide basic information and advice on general health products and services to customers.
Required Skills
- Excellent verbal communication and interpersonal skills, with a clear and friendly demeanor.
- Strong customer service orientation with a compassionate and empathetic approach.
- Basic computer literacy for data entry, point-of-sale systems, and administrative tasks.
- High level of attention to detail and accuracy in all tasks.
- Ability to work effectively and maintain composure in a fast-paced retail environment.
- Reliable, responsible, and punctual with a strong work ethic.
- Willingness to learn and adapt to new procedures, products, and information rapidly.
- Ability to work effectively and collaboratively as part of a diverse team.
Preferred Qualifications
- Kenya Certificate of Secondary Education (KCSE) or an equivalent qualification.
- Prior experience in a retail or customer-facing role is an advantage, but not strictly required.
- Basic understanding of health and safety principles relevant to a retail environment.
- Familiarity with basic medical or pharmaceutical terminology is an added advantage.
Perks & Benefits
- Comprehensive on-the-job training and mentorship program to support your professional growth.
- Opportunities for career advancement and professional development within East Africa's leading pharmacy chain.
- Competitive salary and performance-based incentives.
- Robust health benefits package to ensure your well-being.
- Generous employee discounts on a wide range of pharmacy products.
- Supportive, collaborative, and inclusive work environment.
- The chance to contribute to a meaningful mission in community health and wellness.
How to Apply
Interested candidates are encouraged to apply directly through our official careers portal. Please click on the link below to submit your application and attach your updated CV and cover letter. We look forward to reviewing your application!