About Company
Are you eager to build a foundational career in financial services? Career.zycto collaborates with leading financial institutions to connect top talent with impactful roles. We empower individuals like you to thrive in dynamic banking environments by offering unparalleled opportunities for growth and development. Specializing in placing dedicated professionals, we understand the nuances of the banking sector and the importance of customer-centric roles. Join our network and discover how your skills in account management and customer care can make a real difference, shaping a rewarding future with forward-thinking employers in Banchory. We’re committed to fostering careers, not just filling positions.
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Job Description
Career.zycto is excited to partner with a prominent financial institution in Banchory, Aberdeen, to recruit a dedicated and meticulous Banking Assistant for Account Management & Customer Care. This pivotal role is perfect for an individual with a passion for excellent customer service and a keen eye for detail, ready to embark on a rewarding career in the banking sector. As a Banking Assistant, you will be the front-line ambassador, playing a crucial part in managing client accounts, assisting with various banking transactions, and providing comprehensive support to our valued customers. Your daily interactions will directly contribute to building strong client relationships and upholding the bank’s reputation for reliability and outstanding service. We are looking for someone who is not only proficient in administrative tasks but also genuinely enjoys problem-solving and making a positive impact on customers’ financial journeys. This is an exceptional opportunity to develop a robust understanding of banking operations, compliance, and client relations within a supportive and professional environment. You will be instrumental in ensuring smooth day-to-day operations, handling enquiries efficiently, and proactively assisting clients with their account needs, contributing significantly to customer satisfaction and loyalty.
Key Responsibilities
- Provide exceptional customer service, handling inquiries and resolving issues related to accounts, transactions, and banking products with professionalism and efficiency.
- Assist clients with opening and closing accounts, processing deposits, withdrawals, transfers, and other financial transactions accurately and securely.
- Maintain accurate and up-to-date customer records, ensuring compliance with data protection regulations and internal policies.
- Support account managers in monitoring client portfolios, preparing reports, and identifying opportunities to enhance client relationships.
- Educate customers on various banking services, digital platforms, and security measures to empower them in managing their finances effectively.
- Process administrative tasks such as filing, correspondence, and scheduling appointments for senior banking staff.
- Adhere strictly to all banking regulations, compliance standards, and internal risk management procedures.
- Collaborate effectively with team members to ensure seamless operations and a consistently high level of service delivery.
Required Skills
- Proven experience in a customer service or administrative role, preferably within a fast-paced office environment.
- Excellent verbal and written communication skills with the ability to convey complex information clearly and concisely.
- Strong attention to detail and accuracy in handling financial transactions and data.
- Proficiency in using standard office software (e.g., Microsoft Office Suite).
- Demonstrated ability to maintain confidentiality and discretion with sensitive customer information.
- A friendly, approachable, and professional demeanor, with a genuine desire to assist others.
- Ability to work effectively both independently and as part of a collaborative team.
Preferred Qualifications
- Prior experience in a banking or financial services environment.
- Knowledge of banking products, services, and regulatory requirements (e.g., AML, KYC).
- Familiarity with banking software systems.
- Relevant qualifications in finance, business administration, or a related field.
- Fluency in an additional language relevant to the local community.
Perks & Benefits
- Competitive salary package and performance-based bonuses.
- Comprehensive health and wellness benefits.
- Generous paid time off and holiday allowance.
- Opportunities for continuous professional development and career progression within the financial sector.
- Access to industry-leading training programs and certifications.
- A supportive and collaborative work environment focused on employee growth.
- Pension scheme contributions.
- Employee assistance program.
How to Apply
If you are a motivated individual eager to contribute to a dynamic banking team and grow your career, we encourage you to apply! Please click on the application link below to submit your CV and a cover letter detailing your relevant experience and why you are the ideal candidate for this role.
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