About Company
First Mutual Life Assurance Company, a proud subsidiary of First Mutual Holdings Limited, stands as a cornerstone in Zimbabwe’s financial services landscape. We are unwavering in our commitment to delivering innovative, reliable, and client-centric life assurance, health solutions, and comprehensive wealth management services tailored to meet the dynamic needs of both individuals and corporations. Our esteemed legacy, built over decades, is founded on principles of unwavering trust, absolute integrity, and a profound understanding of the Zimbabwean market. At First Mutual, we cultivate a vibrant, supportive, and dynamic work environment where every employee is empowered to achieve professional growth and contribute meaningfully to our overarching mission: to enhance the financial well-being and security of our clients. Our dedicated presence in Victoria Falls underscores our commitment to serving all regions of Zimbabwe, ensuring that our expert advice and tailored solutions are accessible to our diverse clientele. Join our forward-thinking team and become an integral part of an organization that genuinely makes a tangible difference in people’s lives through meticulous financial planning and robust protection strategies.
Job Description
Are you a highly organized, detail-oriented individual with a burgeoning interest in the vital insurance sector? First Mutual Life Assurance Company is actively seeking a highly motivated and diligent Underwriting Assistant to enrich our vibrant team based in Victoria Falls. This presents an exceptional opportunity for an aspiring professional eager to forge a rewarding career path in underwriting, providing essential support to our seasoned underwriters in the meticulous assessment of risks, efficient processing of insurance applications, and the consistent delivery of outstanding client service. As an Underwriting Assistant, you will assume a crucial and impactful role in the entire lifecycle of our insurance policies, directly ensuring accuracy, adherence to compliance standards, and operational efficiency within our processes. Your contributions will directly bolster our capacity to provide robust and reliable financial protection to our valued clients. Your primary responsibilities will include the precise preparation of documentation, systematic gathering of all necessary information, and seamless liaison with various internal departments to facilitate a smooth and expedited underwriting process. This role demands a proactive mindset, exceptional written and verbal communication skills, and an unyielding commitment to continuous learning and professional development within the dynamic insurance industry. We pride ourselves on offering a supportive and collaborative environment where your contributions are not only valued but actively encouraged, fostering an atmosphere ripe for professional growth. If you possess an eager desire to learn, thrive in a structured yet fast-paced environment, and exhibit a meticulous eye for detail, we wholeheartedly encourage you to apply. Embark on a truly rewarding journey with one of Zimbabwe’s leading and most respected financial services providers. Your demonstrated ability to proficiently manage multiple tasks, adhere to strict deadlines, and maintain absolute confidentiality will be paramount to your success in this pivotal role.
Key Responsibilities
- Assist senior underwriters in the comprehensive evaluation and efficient processing of new business applications and policy renewals.
- Prepare meticulous underwriting documentation, including accurate quotes, detailed proposals, and legally sound policy contracts, ensuring completeness.
- Systematically gather and review all relevant information, such as medical records, financial statements, and comprehensive client histories, to effectively support informed underwriting decisions.
- Communicate clearly and effectively with agents, brokers, and various internal departments to obtain missing information or to clarify specific policy details.
- Maintain precise and up-to-date client records and policy information within the company's secure digital systems.
- Ensure strict compliance with all company underwriting guidelines, relevant regulatory requirements, and established industry best practices.
- Respond promptly and professionally to all inquiries from internal and external stakeholders regarding underwriting status and specific policy details.
- Support the timely and professional resolution of all underwriting-related issues and discrepancies that may arise.
- Actively contribute to the continuous improvement and refinement of existing underwriting processes and operational procedures.
- Perform various administrative duties as required to provide comprehensive support to the underwriting department’s daily operations.
Required Skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent written and verbal communication skills.
- Strong attention to detail and unwavering commitment to accuracy.
- Demonstrated strong organisational and effective time management abilities.
- Ability to work effectively both independently and collaboratively as part of a cohesive team.
- Basic understanding of insurance principles or a proven willingness and aptitude to learn rapidly.
- Strong analytical and effective problem-solving capabilities.
Preferred Qualifications
- A degree or diploma in Insurance, Business Administration, Finance, or a closely related field.
- Previous experience in an administrative or support role within the financial services or insurance industry.
- Familiarity with insurance underwriting software or CRM systems.
- Progress towards professional insurance qualifications (e.g., IIZ – Insurance Institute of Zimbabwe, ACII – Associate of the Chartered Insurance Institute).
Perks & Benefits
- Competitive salary package and performance-based incentives.
- Comprehensive health insurance package for employees.
- Robust retirement savings plan.
- Abundant opportunities for professional development and continuous career advancement.
- A supportive, inclusive, and highly collaborative work environment.
- Generous paid time off and observance of all public holidays.
- Engaging employee wellness programs.
- Access to specialized industry-specific training and workshops.
How to Apply
Interested candidates are cordially invited to submit their application by clicking on the provided application link below. Please ensure your application package includes a detailed Curriculum Vitae (CV) and a compelling cover letter outlining your suitability for this crucial role and your professional aspirations within the dynamic insurance industry. Only those candidates who are shortlisted will be contacted for an interview.