About Company
Unlock your potential in the vibrant world of online retail! Career.zycto is a rapidly evolving platform dedicated to empowering businesses to thrive in the digital marketplace. We pride ourselves on fostering a collaborative, supportive, and forward-thinking environment where innovation meets execution. For an E-commerce Assistant, this means gaining hands-on experience across diverse projects, contributing directly to client success, and growing alongside a team passionate about digital transformation. Join us in shaping the future of e-commerce, making a tangible impact from anywhere.
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Job Description
Are you a highly organized, detail-oriented individual with a passion for e-commerce and digital marketing? Career.zycto is seeking a motivated E-commerce Assistant to join our dynamic remote team. This is an incredible opportunity to contribute to the success of diverse online businesses, working flexibly from your home office in Sunnyvale, California, or anywhere within the state. As an E-commerce Assistant, you will play a crucial role in managing and optimizing various aspects of our clients’ online stores, ensuring smooth operations, delightful customer experiences, and consistent growth.
This role demands a blend of technical aptitude, creative problem-solving, and excellent communication skills. You will be instrumental in maintaining product catalogs, processing orders, managing inventory, and assisting with digital marketing efforts. We are looking for someone who is proactive, eager to learn new technologies, and capable of managing multiple tasks efficiently in a fast-paced environment. Your work will directly impact our clients’ online presence and revenue, making this a truly impactful position. We value initiative, attention to detail, and a commitment to delivering high-quality results. If you thrive in a remote setting and are looking to grow your career in the exciting e-commerce industry, Career.zycto offers a supportive and engaging environment where your contributions are recognized and valued. Embrace the flexibility of remote work while being an integral part of a forward-thinking team dedicated to digital excellence.
Key Responsibilities
- Manage and update product listings across various e-commerce platforms (e.g., Shopify, WooCommerce, Magento), including descriptions, images, pricing, and SEO tags.
- Monitor inventory levels, process stock updates, and coordinate with suppliers for reorders to prevent stockouts.
- Assist with order fulfillment, tracking shipments, and resolving shipping-related issues to ensure timely delivery.
- Provide exceptional customer service by responding to inquiries via email or chat, resolving issues, and processing returns/exchanges efficiently.
- Support digital marketing campaigns, including scheduling social media posts, assisting with email newsletter creation, and basic content updates.
- Conduct competitive research and market analysis to identify trends and opportunities for product optimization and new product development.
- Perform data entry and maintain accurate records for sales, inventory, and customer interactions.
- Assist with website maintenance tasks, ensuring functionality, mobile responsiveness, and a seamless user experience.
- Generate reports on e-commerce performance metrics, identifying areas for improvement and presenting insights.
- Collaborate with marketing, sales, and logistics teams to ensure a cohesive online strategy.
Required Skills
- Minimum 1-2 years of experience in an e-commerce or digital assistant role.
- Proficiency with major e-commerce platforms (e.g., Shopify, WooCommerce).
- Strong understanding of online retail principles and best practices.
- Excellent written and verbal communication skills.
- High level of organization and meticulous attention to detail.
- Ability to manage multiple tasks and prioritize effectively in a remote setting.
- Proficiency in Microsoft Office Suite (Excel, Word) and Google Workspace.
- Self-motivated with a strong work ethic and ability to work independently.
- Basic knowledge of SEO principles and digital marketing concepts.
Preferred Qualifications
- Bachelor's degree in Marketing, Business Administration, or a related field.
- Experience with email marketing platforms (e.g., Mailchimp, Klaviyo).
- Familiarity with graphic design tools (e.g., Canva, Adobe Photoshop) for basic image editing.
- Knowledge of web analytics tools (e.g., Google Analytics).
- Experience with CRM software.
Perks & Benefits
- Flexible remote work environment.
- Competitive salary and performance bonuses.
- Generous paid time off and holidays.
- Comprehensive health, dental, and vision insurance.
- Opportunities for professional development and career growth.
- Supportive and collaborative team culture.
- Access to the latest e-commerce tools and technologies.
How to Apply
Interested candidates are encouraged to apply by clicking the application link below. Please ensure your resume highlights your relevant e-commerce experience and demonstrates your ability to thrive in a remote work environment. We look forward to reviewing your application!
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