About Company
Mountain Delight Lodge is nestled amidst the breathtaking landscapes of Qacha’s Nek, Lesotho, offering guests an unforgettable escape into nature. We pride ourselves on providing exceptional hospitality, warm service, and a serene environment where guests can relax and rejuvenate. Our lodge features comfortable accommodations, delicious local and international cuisine, and a vibrant bar where visitors gather to unwind and share stories. We are a close-knit team dedicated to creating memorable experiences, believing that every interaction contributes to our guests’ cherished memories. Joining Mountain Delight Lodge means becoming part of a family that values passion, professionalism, and a genuine love for service. We are committed to fostering a supportive workplace where every team member feels valued and empowered to contribute to our collective success and guest satisfaction.
Job Description
Are you a passionate and skilled Bartender ready to bring your creativity and excellent service to a stunning mountain retreat? Mountain Delight Lodge, a premier hospitality destination in Lebakeng, Qacha’s Nek, is urgently seeking a dynamic and experienced Bartender to join our team for an immediate start. This is an incredible opportunity to work in a picturesque setting, serving diverse guests and crafting delightful beverage experiences that complement our unique ambiance. As a Bartender at Mountain Delight Lodge, you will be the heart of our bar, responsible for creating a welcoming and engaging atmosphere for all our patrons. Your primary role will be to prepare and serve an extensive range of alcoholic and non-alcoholic beverages, from classic cocktails and fine wines to local brews and refreshing mocktails, all while adhering to the highest standards of quality and presentation. You will be expected to master our drink menu, suggest pairings, and confidently recommend beverages that enhance our guests’ dining and social experiences. Beyond mixing drinks, this role demands exceptional customer service. You will interact directly with guests, take orders accurately, process payments efficiently, and ensure their satisfaction with every visit. Maintaining a clean, organized, and well-stocked bar area will be crucial, requiring diligent inventory management, daily setup, and thorough breakdown procedures. You’ll also be responsible for handling cash and credit card transactions, maintaining accurate records, and reconciling sales at the end of your shift. We are looking for someone with a true passion for mixology, an unwavering commitment to guest satisfaction, and a proactive attitude. The ideal candidate will be a team player, willing to assist colleagues when needed, and contribute to a positive and harmonious work environment. If you thrive in a fast-paced environment, possess excellent communication skills, and are eager to create lasting memories for our guests through exceptional service, then we encourage you to apply. This position offers a chance to grow professionally within a supportive environment, surrounded by the natural beauty of Lesotho. Come, be a part of our Mountain Delight family and help us craft experiences that sparkle!
Key Responsibilities
- Prepare and serve a wide range of alcoholic and non-alcoholic beverages in accordance with lodge standards and guest preferences.
- Interact with guests in a friendly, engaging, and professional manner, taking orders and making recommendations.
- Maintain a clean, organized, and well-stocked bar area, including glassware, bar tools, and ingredients.
- Ensure compliance with all health, safety, and hygiene regulations, as well as local liquor laws.
- Handle cash and credit card transactions accurately and efficiently, process payments, and manage POS systems.
- Monitor and manage bar inventory, assist with ordering supplies, and minimize waste.
- Set up and break down the bar area before and after shifts, ensuring everything is ready for service.
- Resolve guest complaints and issues promptly and professionally, escalating when necessary.
- Collaborate effectively with kitchen and waiting staff to ensure seamless service.
- Contribute to a positive and energetic atmosphere within the bar and the lodge.
Required Skills
- Proven experience as a Bartender, preferably in a hotel, lodge, or busy restaurant setting.
- In-depth knowledge of classic cocktails, spirits, wines, and local beverages.
- Exceptional customer service and interpersonal communication skills.
- Ability to work efficiently in a fast-paced environment while maintaining attention to detail.
- Strong cash handling and POS system proficiency.
- Knowledge of relevant health, safety, and hygiene regulations.
- Fluency in English (Sesotho proficiency is a strong advantage).
- Ability to stand for extended periods and lift moderate weights.
Preferred Qualifications
- Certification from a reputable bartending school or equivalent training.
- Experience with inventory management and stock control specific to bar operations.
- Additional language proficiency, particularly Sesotho.
- Creative flair for developing new cocktail recipes and presentations.
- Familiarity with local Lesotho cultural nuances and hospitality standards.
Perks & Benefits
- Competitive salary package.
- Opportunities for professional development and training.
- Supportive and friendly team environment.
- Meals provided during shifts.
- Accommodation options available (subject to availability/terms).
- Working in a beautiful, serene mountain location.
- Employee discounts on lodge services.
How to Apply
Interested candidates who meet the qualifications are encouraged to apply immediately. Please click on the application link below to submit your detailed CV and a cover letter outlining your experience and why you are the perfect fit for Mountain Delight Lodge. We look forward to reviewing your application!