About Company
AXA UK is a leading financial services company, part of the global AXA Group, serving millions of customers across the UK. We are dedicated to helping our customers protect what matters most to them – from their cars and homes to their health and businesses. With a rich history of innovation and customer focus, we pride ourselves on being a responsible insurer, fostering an inclusive environment where our colleagues can thrive. Our commitment extends beyond financial services, as we actively contribute to communities and champion sustainability. We believe in empowering our people, offering extensive development opportunities, and promoting a flexible work culture that values well-being and performance. Joining AXA means becoming part of a forward-thinking team dedicated to making a tangible difference in people’s lives.
Job Description
Are you a meticulous, detail-oriented professional with a passion for precise administration and building strong internal relationships? AXA UK is seeking a dedicated Remote Policy Administration Partner to join our dynamic and supportive team. In this pivotal remote role, you will be instrumental in ensuring the seamless and accurate management of insurance policies from inception through to renewal or amendment. You will act as a crucial link between our sales, underwriting, and customer service teams, providing expert support and executing essential administrative tasks that underpin our operational excellence.
This isn’t just about processing paperwork; it’s about being a trusted partner, solving complex queries, interpreting policy terms, and maintaining the highest standards of data integrity and compliance. You will leverage your strong organisational skills and keen eye for detail to process policy changes, renewals, and cancellations, ensuring all documentation is accurate and compliant with regulatory requirements. Your ability to communicate clearly and concisely, both in writing and verbally, will be key to your success, as you’ll often be clarifying information and resolving discrepancies with various internal and external stakeholders.
Embrace the flexibility of working from your home office while contributing significantly to a globally recognised brand committed to its customers and colleagues. This role offers an excellent opportunity to deepen your expertise in the insurance sector and grow within a supportive, performance-driven culture. We are committed to fostering a diverse and inclusive workplace where every voice is heard and valued, and where you have the resources and support to achieve your full potential. If you’re ready to take on a challenging yet rewarding remote role that makes a real impact, we encourage you to apply.
Key Responsibilities
- Manage the end-to-end administration of insurance policies, including new business, renewals, endorsements, and cancellations.
- Ensure all policy documentation is accurately processed, issued, and maintained in accordance with company guidelines and regulatory standards.
- Serve as a primary point of contact for internal departments (e.g., Underwriting, Claims, Sales) regarding policy-related queries and discrepancies.
- Investigate and resolve policy issues, escalate complex cases as necessary, and communicate resolutions effectively.
- Maintain meticulous records within the policy administration system, ensuring data integrity and accuracy.
- Adhere to all compliance procedures, data protection regulations (e.g., GDPR), and internal policies.
- Contribute to continuous improvement initiatives within the policy administration processes.
- Provide clear, concise, and professional communication to all stakeholders.
- Support audit requests and ensure all processes meet internal and external audit requirements.
Required Skills
- Proven experience in an administrative or operations role, preferably within a regulated environment.
- Exceptional attention to detail and accuracy.
- Strong organisational and time management skills, with the ability to prioritise tasks effectively.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general IT systems.
- Ability to work independently and collaboratively in a remote team environment.
- Problem-solving aptitude with a proactive approach.
- High level of integrity and discretion when handling sensitive information.
Preferred Qualifications
- Previous experience in the insurance or financial services industry.
- Knowledge of insurance policy lifecycle and terminology.
- Experience with policy administration software or CRM systems.
- A relevant professional qualification (e.g., Cert CII, or working towards one).
- Familiarity with UK regulatory requirements for insurance.
Perks & Benefits
- Competitive annual salary and performance-based bonus.
- Generous pension scheme with employer contributions.
- Comprehensive private medical insurance.
- 25 days annual leave plus bank holidays, with options to buy/sell more.
- Flexible remote working model.
- Access to a wide range of learning and development opportunities.
- Employee assistance program and well-being initiatives.
- Staff discounts on AXA products and services.
How to Apply
Ready to partner with AXA UK? We invite you to take the next step in your career by clicking on the application link below. Please ensure your CV highlights your relevant experience and demonstrates your attention to detail. We look forward to reviewing your application!