About Company
At Career.zycto, we believe in nurturing talent from the ground up. This is an unparalleled opportunity for aspiring professionals in Terrebonne to kickstart a rewarding career in customer service, regardless of prior experience. We are dedicated to building a supportive and dynamic environment where every team member feels valued and empowered to grow. Joining our team means becoming part of a community that champions exceptional client experiences through dedicated training, continuous development, and a strong emphasis on teamwork. Come discover why Career.zycto is the ideal place to learn, thrive, and make a real impact.
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Job Description
Are you a natural communicator with a passion for helping others? Career.zycto is thrilled to open its doors to enthusiastic individuals ready to dive into the world of customer support as a Call Center Support Agent. No prior experience? No problem! We understand that everyone starts somewhere, and we are committed to providing comprehensive, paid training that will equip you with all the knowledge and tools you need to succeed. This entry-level role is perfect for those looking for a stable, full-time position where they can develop essential professional skills, contribute to a positive customer experience, and become an integral part of a vibrant team in Terrebonne. As a Call Center Support Agent, you will be the first point of contact for our clients, providing friendly and efficient assistance, resolving inquiries, and ensuring every interaction leaves a lasting positive impression. If you’re eager to learn, possess a positive attitude, and are driven by the desire to help, we invite you to join Career.zycto and build a fulfilling career with us. We foster an inclusive environment where diverse perspectives are celebrated, and your unique contributions are recognized.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide accurate information and effective solutions to customer issues and concerns.
- Document all customer interactions, feedback, and resolutions thoroughly in our CRM system.
- Escalate complex or unresolved issues to appropriate supervisory or departmental teams for further investigation and resolution.
- Maintain a high level of customer satisfaction by delivering empathetic, patient, and effective communication.
- Adhere strictly to company policies, procedures, and service standards to ensure consistent quality.
- Actively participate in ongoing training and development programs to enhance skills and knowledge.
- Contribute to a positive team environment by collaborating with colleagues and sharing best practices.
Required Skills
- Excellent verbal and written communication skills in French.
- Strong active listening abilities with a capacity for empathy.
- Basic computer literacy and comfort with learning new software applications quickly.
- Ability to empathize with customers and provide patient, understanding assistance.
- Strong problem-solving aptitude and a proactive approach to challenges.
- Positive attitude, strong work ethic, and a genuine desire to help others.
- Ability to work effectively and maintain composure in a fast-paced, dynamic environment.
- Reliability and punctuality are essential for maintaining service levels.
Preferred Qualifications
- Bilingualism (French and English) is considered a significant asset.
- Familiarity with CRM software or ticketing systems.
- Previous experience in a customer-facing role (e.g., retail, hospitality, volunteer work) is a plus, but not required.
- High school diploma or equivalent.
Perks & Benefits
- Comprehensive paid training program designed for new agents.
- Competitive hourly wage with opportunities for performance incentives.
- Robust health, dental, and vision insurance benefits.
- Excellent opportunities for career advancement and professional development within the company.
- A supportive, inclusive, and collaborative work environment.
- Employee assistance program (EAP) for personal and professional support.
- Modern, comfortable, and accessible office space in Terrebonne.
- Regular team-building activities and social events to foster camaraderie.
- Paid time off and holiday pay.
How to Apply
Excited to start your career with Career.zycto? Click on the application link below to submit your resume and cover letter. We look forward to reviewing your application and potentially welcoming you to our team!
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