About Company
Are you eager to find your next hospitality career move? At Career.zycto, we specialize in connecting exceptional talent with premier hotels and resorts across Los Angeles. We understand the unique demands and rewarding nature of guest service roles. Joining our network means gaining access to exclusive opportunities where your skills are celebrated, and your professional growth is a priority. We advocate for our candidates, ensuring you land in an environment that values your dedication to creating unforgettable guest experiences.
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Job Description
Are you a naturally warm and efficient individual with a passion for delivering exceptional guest experiences? Career.zycto is actively seeking a dedicated Hotel Receptionist – Guest Service professional to join the vibrant hospitality scene in Echo Park, Los Angeles. This pivotal role places you at the very heart of guest interactions, setting the tone for their entire stay and ensuring every visitor feels welcomed, valued, and completely at home.
As the first point of contact, you will be instrumental in crafting memorable impressions, managing all front office operations with precision and grace. We are looking for someone who thrives in a dynamic environment, possesses an innate ability to anticipate needs, and can effortlessly navigate a range of guest inquiries and requests. From seamless check-ins and check-outs to expertly handling reservations and providing insightful local recommendations, your role is crucial in upholding the highest standards of service. If you are detail-oriented, a superb communicator, and eager to contribute to a team dedicated to excellence, this is an incredible opportunity to advance your career within the bustling and diverse Echo Park community, connecting guests with the best of Los Angeles. Join us in creating unforgettable moments for every person who walks through the door.
Key Responsibilities
- Warmly greet and welcome all guests upon arrival, processing check-ins and check-outs efficiently.
- Manage a multi-line phone system, directing calls and responding to inquiries professionally.
- Handle guest reservations, modifications, and cancellations with accuracy and attention to detail.
- Process payments, manage cash drawer, and reconcile daily transactions.
- Provide comprehensive information about hotel facilities, services, and local attractions/events.
- Address guest concerns, complaints, and requests promptly and effectively, ensuring satisfaction.
- Maintain a clean, organized, and inviting front desk and lobby area.
- Collaborate with other departments (housekeeping, maintenance) to fulfill guest needs.
- Assist with special guest requests, such as wake-up calls, transportation, and dining reservations.
- Uphold hotel security protocols and emergency procedures.
Required Skills
- Proven experience in a customer service-oriented role, preferably in hospitality.
- Exceptional verbal and written communication skills.
- Strong interpersonal skills with a friendly and approachable demeanor.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Proficiency with computer systems and office software (e.g., Microsoft Office Suite).
- Excellent problem-solving abilities and a proactive approach to guest satisfaction.
- Reliable and punctual with a strong work ethic.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
Preferred Qualifications
- Previous experience with hotel property management systems (PMS) such as Opera PMS.
- Fluency in a second language (e.g., Spanish).
- Familiarity with the Echo Park/Los Angeles area and local attractions.
- A diploma or degree in Hospitality Management or a related field.
Perks & Benefits
- Competitive hourly wage with opportunities for advancement.
- Comprehensive health, dental, and vision insurance options.
- Paid time off (vacation, sick leave, and holidays).
- Employee discounts on hotel stays and services (where applicable by client).
- Ongoing training and professional development opportunities.
- A supportive and dynamic work environment committed to excellence.
- Access to a wide network of hospitality professionals through Career.zycto.
How to Apply
To apply for this exciting opportunity as a Hotel Receptionist – Guest Service, please click on the application link below. We encourage you to submit a comprehensive resume highlighting your relevant experience. Our team at Career.zycto looks forward to reviewing your application and discussing how your talents can enhance our esteemed hospitality partners.
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