About Company
Imagine a career where every interaction brightens someone’s day. At Career.zycto, we specialize in connecting passionate hospitality professionals with vibrant opportunities in San Diego’s most cherished districts. We represent esteemed partners who believe in exceptional guest experiences, just as much as we do. For a Front Desk Agent, this means working in an environment where your natural warmth and organizational skills are not just valued but are the cornerstone of our success. Join us and discover a path where your dedication to service truly shines, making every guest feel welcome and cared for.
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Job Description
Are you a hospitality enthusiast with a passion for delivering exceptional guest experiences? Career.zycto is seeking a dedicated and energetic Front Desk Agent to join the team at one of our prestigious partner hotels nestled in the historic heart of Old Town, San Diego. In this pivotal role, you will be the first point of contact for our guests, setting the tone for their entire stay and ensuring every interaction is memorable and positive. Your primary mission will be to provide seamless service from arrival to departure, anticipating guest needs, resolving inquiries, and upholding the high standards of our esteemed brand. This is more than just a job; it’s an opportunity to immerse yourself in the vibrant culture of San Diego, engage with a diverse clientele, and grow your career within a supportive and dynamic environment. You will play a crucial role in creating a welcoming atmosphere, handling reservations with precision, and serving as a knowledgeable local guide. We are looking for an individual who thrives in a fast-paced setting, possesses impeccable communication skills, and has a genuine desire to make every guest feel like a VIP. If you are detail-oriented, proactive, and eager to contribute to a world-class guest experience, we encourage you to apply. This position offers a fantastic opportunity to develop your skills, learn from experienced professionals, and become an integral part of a team dedicated to excellence in hospitality.
Key Responsibilities
- Warmly greet and welcome all guests upon arrival and departure, ensuring a personalized experience.
- Efficiently perform check-ins and check-outs, including handling guest registrations, room assignments, and processing payments.
- Manage incoming calls and emails, addressing guest inquiries, providing information about hotel services, and local attractions.
- Accurately process reservations, modifications, and cancellations, ensuring all details are recorded correctly.
- Handle guest complaints and resolve issues with professionalism and empathy, escalating complex problems to management when necessary.
- Maintain up-to-date knowledge of hotel facilities, services, and promotions, as well as local events and dining options.
- Conduct daily cash handling procedures, balance daily reports, and ensure the security of financial transactions.
- Collaborate effectively with housekeeping, maintenance, and other departments to ensure guest requests are met promptly.
- Uphold hotel security procedures, including monitoring lobby activity and ensuring guest privacy.
- Assist with luggage handling or concierge duties as needed, ensuring a full-service experience.
Required Skills
- Minimum of 1 year of experience in a customer service role, preferably in a hotel or hospitality setting.
- Exceptional verbal and written communication skills.
- Proficiency in hotel management software (PMS) and Microsoft Office Suite.
- Ability to multitask, prioritize, and manage time effectively in a busy environment.
- Strong problem-solving abilities and a proactive approach to guest satisfaction.
- Professional demeanor and appearance, with a positive and enthusiastic attitude.
- Availability to work various shifts, including evenings, weekends, and holidays.
Preferred Qualifications
- Associate’s degree or relevant certification in Hospitality Management.
- Fluency in a second language (e.g., Spanish) is a plus.
- In-depth knowledge of San Diego's Old Town history, attractions, and dining scene.
- Experience with Opera PMS or similar property management systems.
Perks & Benefits
- Competitive hourly wage with opportunities for growth.
- Comprehensive health, dental, and vision insurance.
- Paid time off (vacation, sick leave, and holidays).
- Employee discounts on hotel stays and services.
- Ongoing training and professional development programs.
- Opportunities for career advancement within our partner network.
- A supportive and inclusive work environment.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and cover letter. Please highlight your relevant experience and passion for hospitality.
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