About Company
Nestled in the heart of Stone Town, a UNESCO World Heritage site, Tembo House Hotel is an iconic establishment known for its rich history, exquisite architecture, and unparalleled hospitality. Overlooking the sparkling Indian Ocean, our hotel combines traditional Zanzibari charm with modern comforts, offering guests an authentic and luxurious experience. We pride ourselves on creating a warm, welcoming atmosphere, where every guest feels like family. Our commitment to service excellence and preserving the unique cultural heritage of Zanzibar makes Tembo House Hotel a truly special place to work and visit. Join our dedicated team and contribute to a legacy of world-class hospitality.
Job Description
We are actively seeking a highly motivated and customer-focused Hospitality Front Desk Coordinator to join our esteemed team at Tembo House Hotel. This pivotal full-time role serves as the primary point of contact for our cherished guests, embodying the warm spirit and exceptional service that defines our brand. The successful candidate will be the welcoming face of our hotel, responsible for ensuring an impeccable arrival and departure experience, managing reservations with precision, and addressing guest inquiries and needs with professionalism and genuine care. This role demands a proactive individual with excellent organizational skills, a keen eye for detail, and an unwavering commitment to guest satisfaction. You will play a crucial role in shaping our guests’ perception of their stay, from their first interaction to their farewell. Beyond transactional duties, you will act as a concierge, providing insightful recommendations for local attractions, dining, and activities, enriching our guests’ exploration of Zanzibar. Collaboration with other departments—housekeeping, dining, and management—is essential to guarantee a seamless and memorable experience for every visitor. If you are passionate about hospitality, thrive in a dynamic environment, and are dedicated to creating positive lasting impressions, we invite you to become a vital part of the Tembo House Hotel family.
Key Responsibilities
- Warmly greet and welcome guests upon arrival, performing efficient check-in and check-out procedures.
- Manage all aspects of guest reservations, including processing bookings, modifications, and cancellations with accuracy.
- Provide comprehensive information about hotel facilities, services, local attractions, and dining options.
- Handle guest inquiries, requests, and complaints promptly and professionally, escalating issues to management when necessary.
- Process payments, manage cash float, and maintain accurate financial records for front desk operations.
- Maintain a tidy and organized front desk area, ensuring a welcoming and professional appearance.
- Coordinate with housekeeping, maintenance, and F&B departments to fulfill guest needs and ensure smooth operations.
- Assist guests with luggage handling, taxi services, and other logistical arrangements as required.
- Maintain up-to-date knowledge of hotel occupancy, daily events, and special promotions.
- Actively contribute to a positive team environment and uphold the hotel’s standards of service excellence.
Required Skills
- Minimum of 2 years of experience in a front desk or guest services role within the hospitality industry.
- Exceptional verbal and written communication skills in English (Swahili is a significant advantage).
- Proficiency in hotel management software (e.g., Opera, Fidelio, or similar PMS systems).
- Strong interpersonal skills with a genuine passion for guest service and satisfaction.
- Ability to multitask, prioritize, and work efficiently under pressure in a fast-paced environment.
- Excellent problem-solving abilities and a proactive approach to guest needs.
- High level of professionalism, integrity, and attention to detail.
- Demonstrated ability to work collaboratively as part of a diverse team.
Preferred Qualifications
- A diploma or degree in Hospitality Management or a related field.
- Fluency in additional languages (e.g., German, French, Italian, Arabic).
- Experience with online travel agencies (OTAs) and channel management platforms.
- Prior experience working in a heritage hotel or boutique resort setting.
- First Aid and CPR certification.
Perks & Benefits
- Competitive salary package.
- Opportunities for professional growth and career development.
- A supportive and friendly work environment.
- Meals provided during shifts.
- Employee discounts on hotel services.
- Contribution to the dynamic and culturally rich hospitality sector of Zanzibar.
- Health and wellness programs.
- Annual leave and public holidays.
How to Apply
If you are a dedicated hospitality professional looking to advance your career in a vibrant and historical setting, we encourage you to apply. Please click on the application link below to submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application and potentially welcoming you to the Tembo House Hotel family.