About Company
Embark on your professional journey with Career.zycto, a dynamic and forward-thinking company dedicated to revolutionising how businesses connect with their customers. We believe that exceptional customer experiences are the cornerstone of success, fostering loyalty and driving growth. For an aspiring Customer Experience Coordinator, our vibrant London office offers an unparalleled opportunity to learn, grow, and directly impact our client’s satisfaction from day one. Join a supportive team committed to innovation, where your ideas are valued and your development is prioritised. Discover a career path where every interaction makes a difference.
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Job Description
Are you an enthusiastic, proactive individual eager to launch your career in a vibrant, customer-focused environment? Career.zycto is seeking a dedicated Customer Experience Coordinator – Entry Level to join our growing team in London. This isn’t just a job; it’s an opportunity to build foundational skills, learn from industry experts, and directly contribute to the success of our clients and their customers. As the first point of contact for many of our users, you will play a pivotal role in shaping their perception of the brand we represent, ensuring every interaction is positive and productive.
In this exciting entry-level position, you will be immersed in the world of customer service excellence, learning the intricacies of customer journey mapping, effective communication strategies, and conflict resolution. We believe in nurturing talent, and our comprehensive training program is designed to equip you with all the tools and knowledge necessary to excel. You’ll be responsible for responding to inquiries via various channels, providing timely and accurate information, and helping resolve customer concerns with empathy and efficiency. This role offers a fantastic stepping stone into a career in customer experience management, with clear pathways for progression into more senior roles within our organisation. If you’re passionate about helping people, possess a natural flair for communication, and are keen to develop your professional skills in a supportive setting, we want to hear from you. Join us and become a crucial part of our mission to deliver unparalleled customer satisfaction.
Key Responsibilities
- Respond promptly and professionally to customer inquiries through email, chat, and phone.
- Provide accurate information and effective solutions to customer concerns, escalating complex issues when necessary.
- Document all customer interactions and feedback meticulously within the CRM system.
- Collaborate with internal teams to ensure seamless customer service and issue resolution.
- Assist in maintaining and updating customer relationship management (CRM) database records.
- Identify opportunities to improve customer satisfaction and contribute to process enhancements.
- Adhere to company policies and procedures, ensuring data privacy and service quality.
- Contribute to a positive and collaborative team environment, sharing knowledge and best practices.
Required Skills
- Excellent written and verbal communication skills in English.
- Strong interpersonal skills with an empathetic and patient approach.
- Proficiency in basic computer applications, including MS Office Suite.
- A strong ability to learn new software and systems quickly.
- Demonstrated problem-solving aptitude and a proactive mindset.
- Exceptional organisational skills and meticulous attention to detail.
- Ability to work effectively both independently and as part of a dynamic team.
- A genuine customer-centric approach and a desire to help others.
Preferred Qualifications
- Previous experience in a customer-facing role (e.g., retail, hospitality, volunteer work).
- Familiarity with CRM software (e.g., Salesforce, HubSpot) is a plus but not essential.
- A-levels or equivalent qualifications.
- A keen interest in technology and digital customer service trends.
Perks & Benefits
- Comprehensive paid training and continuous professional development programs.
- Mentorship from experienced Customer Experience leaders.
- Generous paid time off and public holidays.
- Health and wellness benefits package.
- Company pension scheme.
- Modern office environment in central London with excellent transport links.
- Regular team social events and opportunities for networking.
- Clear career progression pathways within a rapidly growing company.
How to Apply
Ready to kickstart your career in customer experience? We encourage you to click on the application link below to submit your CV and a brief cover letter outlining why you’re a great fit for Career.zycto and this entry-level role. We look forward to reviewing your application!
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