About Company
A Concierge thrives on creating memorable experiences and resolving guest needs with grace. Career.zycto deeply values exceptional service and empowers its team members to be proactive problem-solvers. We foster a collaborative environment where initiative is rewarded, and professional growth is encouraged. Joining us means becoming part of a forward-thinking team dedicated to redefining guest satisfaction through personalized attention. We believe in nurturing talent, providing the resources you need to excel, and celebrating every success. It’s a place where your passion for hospitality truly shines.
Advertisement
Job Description
Career.zycto is actively seeking an enthusiastic and dedicated Concierge to join our dynamic team, focusing on providing unparalleled hotel and apartment assistance in Birley, Sheffield. This pivotal role is at the heart of our commitment to delivering exceptional guest experiences, acting as the primary point of contact for residents and visitors alike. You will be instrumental in creating a welcoming atmosphere, anticipating needs, and resolving inquiries with efficiency and a friendly demeanour.
As a Concierge, you will manage a diverse range of tasks, from handling incoming calls and correspondence to coordinating services, making reservations, and providing local recommendations. We are looking for someone who takes immense pride in their work, possesses an innate ability to connect with people from all walks of life, and is passionate about ensuring every interaction leaves a positive and lasting impression. This role requires a proactive approach, excellent organizational skills, and the capacity to multitask effectively in a fast-paced environment.
Your day-to-day will involve being the go-to person for everything from restaurant bookings and transport arrangements to providing detailed information about local attractions and services in Sheffield. You’ll be expected to maintain an up-to-date knowledge of the local area, ensuring you can offer insightful and personalized recommendations. The ideal candidate will be a natural problem-solver, capable of thinking on their feet and responding to unforeseen situations with calm professionalism. If you’re looking for a role where your interpersonal skills, attention to detail, and commitment to service excellence can truly shine, then Career.zycto offers the perfect platform for you to thrive and grow within the hospitality sector.
Advertisement
Key Responsibilities
- Warmly greet and assist all guests and residents, providing an exceptional first impression.
- Manage all incoming calls, emails, and in-person inquiries efficiently and professionally.
- Provide comprehensive information regarding hotel services, local attractions, dining, and transport options in Sheffield.
- Handle reservations for restaurants, taxis, tours, and other guest requests.
- Coordinate various services, including dry cleaning, package deliveries, and maintenance requests.
- Maintain a clean, organized, and welcoming lobby/reception area.
- Proactively anticipate guest needs and offer personalized assistance.
- Handle guest complaints and issues with tact and discretion, escalating when necessary.
- Maintain accurate records of guest interactions and requests.
- Collaborate with other departments to ensure seamless guest service.
- Ensure security protocols are followed and maintain confidentiality of guest information.
Required Skills
- Minimum 1.5 years of experience in a customer service or hospitality role.
- Exceptional interpersonal and communication skills (verbal and written).
- Strong organizational skills and ability to multitask effectively.
- Proficiency in using hotel management software and standard office applications.
- A genuine passion for providing outstanding guest service.
- Ability to remain calm and professional under pressure.
- Excellent problem-solving abilities.
Preferred Qualifications
- Previous experience as a Concierge in a hotel or luxury apartment setting.
- Knowledge of multiple languages is a plus.
- Familiarity with the Birley and greater Sheffield area.
- Relevant certifications in hospitality or customer service.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Opportunities for professional development and career growth.
- A supportive and collaborative work environment.
- Employee discounts on various services.
- Paid time off and holiday benefits.
- Health and wellness programs.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their CV and a cover letter detailing their relevant experience and why they are the perfect fit for this Concierge role at Career.zycto. We look forward to reviewing your application!
