About Company
National Commercial Bank Jamaica (NCB) is the largest financial group in Jamaica, with a proud history spanning over 180 years. We are a leading provider of financial services across the English and Dutch-speaking Caribbean, dedicated to driving economic growth and empowering our customers through innovative and accessible banking solutions. Our commitment extends beyond traditional banking; we are at the forefront of digital transformation, continuously enhancing our platforms to offer seamless, secure, and convenient banking experiences. At NCB, we foster a dynamic work environment that values integrity, customer focus, performance, and continuous learning, offering significant opportunities for professional growth and development within a supportive team culture. Join us as we continue to shape the future of banking in Jamaica and the wider Caribbean.
Job Description
Are you passionate about technology and eager to kickstart your career in the financial sector? National Commercial Bank Jamaica (NCB) is looking for enthusiastic and customer-focused individuals to join our team as an Entry-Level Digital Banking Support Representative. This is a unique opportunity for individuals with little to no prior banking experience to gain invaluable skills in a rapidly evolving industry.
In this vital role, you will be the first point of contact for our valued customers, providing exceptional support and guidance on our suite of digital banking products and services. You will empower customers to confidently navigate our online banking platforms, mobile applications, and other digital tools, ensuring they have a smooth and efficient banking experience. This position is perfect for someone who enjoys problem-solving, possesses excellent communication skills, and has a genuine desire to help others. You will be responsible for assisting with account inquiries related to digital access, troubleshooting technical issues, educating customers on new features, and ensuring their digital transactions are processed accurately and securely.
NCB is committed to investing in our talent. As an Entry-Level Digital Banking Support Representative, you will receive comprehensive training on our products, systems, and customer service best practices, equipping you with the knowledge and tools needed to succeed. This role offers a clear pathway for career advancement within our organization, allowing you to grow into more specialized or leadership positions. If you are a quick learner, tech-savvy, and dedicated to delivering outstanding customer service, we invite you to apply and become a part of our digital banking revolution. Join NCB and help us make banking simpler, faster, and more accessible for everyone.
Key Responsibilities
- Provide front-line technical and customer support for all digital banking products and services, including online banking, mobile apps, and payment solutions.
- Assist customers with setting up and navigating their digital banking accounts, managing profiles, and performing transactions online.
- Diagnose and troubleshoot digital banking issues, guiding customers through step-by-step solutions with clarity and patience.
- Educate customers on the benefits and features of NCB’s digital offerings, promoting self-service options where appropriate.
- Document customer interactions, issues, and resolutions accurately in the CRM system.
- Escalate complex technical issues or customer complaints to senior support staff or relevant departments as needed.
- Maintain up-to-date knowledge of all digital banking products, services, policies, and procedures.
- Adhere to all regulatory compliance requirements and internal bank policies to ensure secure and responsible handling of customer information.
Required Skills
- High School Diploma or equivalent.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a patient and empathetic approach to customer service.
- Proficiency in basic computer applications (MS Office Suite) and a comfort level with learning new software quickly.
- Demonstrated problem-solving abilities and a keen eye for detail.
- Ability to work effectively in a fast-paced, team-oriented environment.
- A genuine interest in technology and digital solutions.
Preferred Qualifications
- Associate's Degree or pursuing higher education in a related field.
- Previous experience in a customer service role (non-banking considered).
- Familiarity with banking products and services.
- Basic understanding of digital security best practices.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Pension scheme contributions.
- Paid time off and holidays.
- Opportunities for professional development and continuous training.
- Clear career growth paths within a leading financial institution.
- Employee banking benefits and discounts.
- A supportive and collaborative work environment.
How to Apply
Interested candidates are encouraged to apply by clicking the link below. Please submit your resume and a cover letter outlining your interest in the role and how your skills align with our requirements. We look forward to reviewing your application and potentially welcoming you to the NCB family.