About Company
Passionate about exploring the world and crafting unforgettable journeys? At Career.zycto, we empower individuals to turn their wanderlust into a fulfilling career. We’re a dynamic travel solutions provider committed to delivering exceptional experiences for our clients, from bespoke luxury adventures to seamless business trips. Joining our team means becoming part of a supportive environment where your expertise in destinations and intricate travel logistics is not just valued, but celebrated. We foster a culture of continuous learning and growth, ensuring you have the tools and resources to excel in the vibrant travel industry and help clients discover their next great adventure.
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Job Description
Are you a detail-oriented travel enthusiast with a knack for crafting seamless itineraries and memorable experiences? Career.zycto is actively seeking a highly motivated and customer-focused Travel Agent to join our vibrant team in Highfield, Sheffield. In this pivotal role, you will be the architect of our clients’ travel dreams, responsible for providing expert advice, managing complex bookings, and designing personalised travel plans that exceed expectations. We are looking for someone with a genuine passion for travel, exceptional organisational skills, and a commitment to delivering unparalleled customer service.
As a Travel Agent – Booking & Itineraries, you will engage directly with a diverse clientele, understanding their unique travel preferences, budgets, and desires. Your day will involve researching destinations, comparing prices across various airlines, hotels, car rentals, and tour operators, and utilising advanced global distribution systems (GDS) and online booking platforms to secure the best possible arrangements. You will be adept at constructing intricate itineraries, from multi-stop international journeys to bespoke local getaways, ensuring every detail from flights and accommodations to transfers and activities is meticulously planned and communicated.
Beyond bookings, this role requires a proactive approach to sales, identifying opportunities to upsell and cross-sell travel products that enhance the client’s experience. You will be a trusted advisor, offering insights into travel insurance options, visa requirements, health advisories, and local customs. Problem-solving is a core component; you’ll confidently handle amendments, cancellations, and unexpected travel disruptions with professionalism and efficiency, always prioritising client satisfaction. Maintaining up-to-date knowledge of travel industry trends, emerging destinations, and supplier promotions will be crucial to your success. Career.zycto values innovation and a client-centric approach, and we look forward to welcoming a dedicated professional who shares our commitment to excellence in travel.
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Key Responsibilities
- Consult clients to understand their travel needs, preferences, and budget.
- Research and recommend suitable travel packages, destinations, and services.
- Book flights, accommodations, transportation, tours, and activities using GDS and online platforms.
- Design and present detailed, personalised travel itineraries.
- Provide expert advice on travel requirements, including visas, passports, and health advisories.
- Handle travel amendments, cancellations, and re-bookings efficiently.
- Process payments and issue tickets, confirmations, and other travel documents.
- Maintain accurate client records and manage CRM systems.
- Stay updated on travel industry trends, destination knowledge, and supplier promotions.
- Resolve customer issues and complaints promptly and professionally.
- Promote and sell complementary travel products such as travel insurance and excursions.
Required Skills
- Proven experience as a Travel Agent or in a similar booking-focused role.
- Proficiency in Global Distribution Systems (GDS) like Amadeus, Sabre, or Galileo.
- Excellent knowledge of domestic and international travel regulations, visa requirements, and common travel destinations.
- Strong sales and customer service skills.
- Exceptional organisational and time management abilities.
- High level of accuracy and attention to detail.
- Ability to work independently and as part of a collaborative team.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Fluent in English (written and verbal).
Preferred Qualifications
- Relevant degree or certification in Travel & Tourism.
- Experience with CRM software (e.g., Salesforce, HubSpot).
- Knowledge of an additional language.
- Demonstrated ability to meet and exceed sales targets.
- Personal travel experience to a wide range of destinations.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Generous travel discounts and familiarisation trips.
- Comprehensive health and wellness benefits.
- Ongoing professional development and training opportunities.
- Friendly and supportive work environment.
- Opportunities for career advancement within a growing company.
- Company pension scheme.
- Paid time off and holidays.
How to Apply
Interested candidates are invited to submit their comprehensive CV and a cover letter detailing their relevant experience and passion for travel. Please click on the application link below to apply for this exciting opportunity.
