About Company
Looking to elevate your hospitality career in a vibrant setting? Career.zycto connects exceptional talent with leading hotels across Kelham Island and beyond. We pride ourselves on understanding the unique demands of the hospitality sector, ensuring our candidates find roles where they truly thrive. For Hotel Porters, we offer unparalleled support, identifying opportunities that match your skills and career aspirations, providing a stepping stone into Sheffield’s finest establishments. Partner with us to unlock your potential and build a rewarding future.
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Job Description
Are you a highly motivated, customer-focused individual with a passion for delivering exceptional service? Career.zycto is excited to be recruiting on behalf of a prestigious hotel located in the vibrant heart of Kelham Island, Sheffield, for an enthusiastic and dedicated Hotel Porter – Guest Luggage & Assistance. This isn’t just a job; it’s an opportunity to be the face of a welcoming establishment, providing the crucial first and last impression for every guest. Your role will be pivotal in ensuring a seamless and memorable experience, from arrival to departure.
We are looking for someone who thrives in a dynamic environment, possesses excellent interpersonal skills, and takes pride in going the extra mile. If you’re physically fit, have a can-do attitude, and are eager to contribute to a team that values outstanding guest satisfaction, then this could be the perfect role for you. Join a team where your efforts are truly appreciated, and you can grow your career within the flourishing hospitality sector in one of Sheffield’s most exciting districts. This position offers a fantastic chance to develop your skills, interact with a diverse range of guests, and become an integral part of a welcoming hotel community.
Key Responsibilities
- Warmly welcome and greet all guests upon their arrival and departure, offering immediate assistance with luggage.
- Efficiently and safely transport guest luggage to and from rooms, vehicles, and storage areas.
- Provide comprehensive support to the front desk team, including answering guest inquiries, offering directions, and providing local recommendations for Kelham Island and wider Sheffield attractions.
- Assist guests with general requests, such as calling taxis, making reservations, and delivering messages or amenities.
- Maintain a professional, tidy, and welcoming appearance of the hotel lobby, entrance, and luggage storage areas.
- Proactively anticipate guest needs and offer assistance before being asked, demonstrating exceptional foresight and service.
- Adhere strictly to all hotel security, health and safety policies, and procedures, ensuring a safe environment for both guests and colleagues.
- Handle guest complaints or issues with professionalism and escalate to management when necessary.
- Support the concierge services, helping guests with information on transportation, dining, and entertainment options.
Required Skills
- Proven experience in a customer service or guest-facing role.
- Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
- Strong physical stamina and ability to lift and carry heavy luggage repeatedly.
- Impeccable personal presentation and professional attitude.
- Reliable, punctual, and flexible to work various shifts, including weekends and holidays.
- Basic knowledge of the Kelham Island area and Sheffield city centre is beneficial.
- Ability to work effectively both independently and as part of a cohesive team.
- Problem-solving skills and a proactive approach to guest satisfaction.
Preferred Qualifications
- Previous experience as a Hotel Porter or in a similar hospitality role.
- Experience working in a 4-star or 5-star hotel environment.
- Knowledge of multiple languages is a distinct advantage.
- Valid UK driving license (if valet parking services are occasionally required).
Perks & Benefits
- Competitive salary with opportunities for service charge/gratuities.
- Comprehensive training and development pathways within the hospitality sector.
- Uniform provided and professionally laundered.
- Complimentary staff meals during shifts.
- Generous employee discounts on hotel services (subject to placement hotel policy).
- Opportunities for career progression and advancement.
- A supportive and dynamic team environment.
- Access to employee assistance programs.
How to Apply
If you are ready to embark on an exciting career as a Hotel Porter and meet the requirements outlined, we encourage you to apply today! Please click on the application link below to submit your CV and a brief cover letter outlining your relevant experience and why you are the ideal candidate for this role. We look forward to hearing from you!
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